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Senior Marketing and Communications Coordinator


VolunteeringACT is the peak body for volunteering and community information in the Canberra Region, as well as being a service provider of programs for people experiencing disadvantage and isolation, people with disability, and people needing support for mental wellness. We have a vision of an inclusive Canberra, and a mission to foster inclusion by enabling participation and connection.

This role will be responsible for the marketing and communications functions of the organisation. The duties of the role are to:

  • Develop and implement a Marketing and Communications Strategy and underpinning Plan
  • Create high-quality content and collateral to promote VolunteeringACT’s services, projects and programs, including media releases, talking points, newsletters, EDMs, social media, brochures, and website content
  • Campaign design and coordination, including creating content and design work
  • Implement a high quality, engaging and up-to-date website and social media presence
  • Build and maintain professional relationships, including with the media, Government, Member organisations, and key stakeholders
  • Develop and implement the organisation’s Events and Training Program
  • Effectively recruit, screen, train and manage volunteers to meet organisational and program/project objectives including utilising retention and recognition techniques
  • Maintain accurate and up to date records of all interactions with external stakeholders
  • Identify, research and recommend new service or product opportunities in line with operational and strategic plans
  • Actively and professionally represent the organisation at events, expos and meetings as required
  • Prepare high quality reports for relevant Government Departments, the Board of Directors and the Executive Team
  • Contribute to the smooth running and facilitation of both business sites
  • Respond to and resolve enquiries in a professional and timely manner
  • Contribute to the organisation’s strategic priorities

Selection Criteria


  • Qualifications and experience in marketing, communication, advertising, and media
  • Exceptional written communication skills, including the ability to write for diverse audiences
  • Demonstrated ability to build and maintain effective networks with a range of internal and external stakeholders
  • Demonstrated experience delivering customer focused media and marketing campaigns
  • Demonstrated problem-solving skills and outstanding attention to detail
  • Demonstrated ability to manage competing priorities
  • Ability to work independently and as part of a team
  • Efficiency at using IT platforms and databases including maintaining accurate and timely records


  • Graphic design skills
  • Event management experience
  • Fundraising/donor management experience

Other Requirements:

  • Current Working with Vulnerable People Card or willingness to obtain one

The role is full time and the salary range is between $80,571 and $84,375 per annum, dependant on experience. This amount does not include superannuation and generous salary sacrifice benefits.

Any enquiries can be directed to hr@volunteeringact.org.au using the subject line: Senior Marketing and Communications Coordinator enquiry via EthicalJobs or to Dan on 02 6251 4060.

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