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Membership & Consumer Register Administration Coordinator

Victorian Mental Illness Awareness Council

CONTEXT

Victorian Mental Illness Awareness Council (VMIAC) is Victoria’s peak body for people who have a lived experience of mental health or emotional challenges. We are run by consumers, for consumers.

Your lived experience and those of other consumers matters.

VMIAC is going through a period of growth and is wanting to build and extend relationships with consumers who’ve been excluded from and/or marginalised by and within Victoria’s mental health and wellbeing service system.

We have three new roles which are pivotal to ensuring VMIAC and the Department of Health hears from and utilises consumers' expertise it seeks to rebuild the mental health and wellbeing system following recommendations from the Royal Commission to Mental Health.

LIVED EXPERIENCE POSITION

Applicants must have lived experience of mental health issue, emotional distress and/or of being a consumer of mental health services.

We strongly encourage people with lived experience of mental illness and/or emotional distress from the following background/s to apply:

  • First Nations
  • Refugee and asylum seeker
  • People of colour (often referred to as culturally and linguistically diverse)
  • Public housing residents
  • LGBTQI+ and/0r
  • A disability

VMIAC recognises the relationship between colonisation, racism, ablism, Islamophobia, classism as forms of discrimination which harm people’s mental health and wellbeing.

Joining VMIAC at this moment in time will ensure cultural knowledge is used internally and externally to rebuild Victoria’s mental health and wellbeing system. Applicants must have lived experience of mental health issue, emotional distress and/or of being a consumer of mental health services.

POSITION OVERVIEW

The Membership & Consumer Register Administration Coordinator position is:

  • An ongoing position
  • A SCHADS Level 5 position, plus superannuation
  • A 0.8 EFT position
  • Salary Packaging options are available

JOB DESCRIPTION

The Membership & Consumer Register Administration Coordinator will work across the Membership team to administer and manage our database and our activities as our work expands. This role is central to the increased efficacy and VMIAC's commitment to ensure the mental health and wellbeing services system reaches, hears from and responds to communities historically under-represented in our work and marginalised within/ by the mental health system.

You will use your database management, administrational expertise and cultural knowledge/competencies and relationships with community to drive systemic change within the mental health and wellbeing system.

Reporting to the Membership Lead, the Coordinator will develop or improve our data management and administration systems to ensure:

1) VMIAC engages, hears from and responds to consumers via our membership and

2) Lived experience is part of policy and service development in the mental health sector.

This position is responsible for performing data management tasks associated with our Client Record Management (CRM) system. It includes data entry and extraction, reporting and analysis, managing database integrity, segmentation and systems development. The role also provides administrational support across the membership and consumer register.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES

  • Maintaining and utilising CRM and integrated technologies to support VMIACs membership and consumer register
  • Collaborating internally and externally to ensure VMIAC’s Consumer Register and Members engages with community members historically marginalised by and within mental health system
  • Using cultural knowledge and relationships to ensure our systems and activities are culturally affirmative
  • Engage and support consumers including updating their information, connecting with opportunities and supporting engagement
  • Organisational and administrational skills utilised effectively to support the Membership team via events, activities, e-bulletins
  • Develop and update policies and procedures and administration and business systems associated with the consumer register and membership
  • Using cultural knowledge and relationships with community to ensure VMIAC’s membership and consumer registers systems, activities and communications are culturally affirmative.
  • Ensuring administration and process of VMIACs CRM are base in line with record keeping requirements and privacy and confidentiality standards
  • Supporting and collaborating with Membership team and other departments within VMIAC to plan, promote, deliver, evaluate membership activities

SPECIAL CONSIDERATIONS

  • As VMIAC is committed to Child Safety Standards the successful applicant will need to provide a current police check and Working with Children Check
  • This role is office-based role at VMIAC when government directions allow
  • Vaccination requirements as per government guidelines

Recruitment timeline

  • Interviews will be held between 02/02/2022 and 07/02/2022

More information

If you would like more information, please contact Chantelle Higgs (She/her), Membership lead via (M) 0421 938 514 or (E) Chantelle.Higgs@vmiac.org.au using the subject line: Membership & Consumer Register Administration Coordinator enquiry via EthicalJobs.

A position description is attached.

How to apply

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