About this role

• 2 x full-time ongoing positions 
• Salary range: $56,951 - $76,425 plus super plus salary packaging  
• Up to $15,900 in salary packaging and hybrid WFH & office model 

About the role

This role will involve handling inquiries over the counter and on the telephone from a range of people including the legal profession, community groups and members of the public. You will coordinate access to video conferencing facilities and bookings for interview rooms. You will also accurately refer members of the public requesting legal assistance using the agreed referral process.  

The role also requires maintenance of the reception area and VLA resources and updating and amending internal systems for client appointment bookings. You will also coordinate couriers and incoming and outgoing deliveries. 

This role is based at our Melbourne CBD office on Wurundjeri Country.

About you

As our ideal candidate, you will possess:

• Strong ability to appropriately communicate in person or on the telephone in a complex, confidential and sensitive environment. 
• Highly developed interpersonal skills with the ability to effectively communicate and build rapport with clients from diverse background. 
• Ability to learn new systems and processes and manage records and data.

Don't meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If you're excited about this role but your CV doesn't align perfectly with our job description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities.

About Victoria Legal Aid

We provide legal representation to those who need it most. With over 1000 staff employed in 15 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.  

Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve. 

 Employee benefits

• Focus on work-life balance including flexible working arrangements 
• Training and professional development opportunities 
• Excellent salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated Leasing 
• Opportunity to join Myki Commuter Club (and salary package the cost) 
• Supportive team environment in modern offices (including free gym and end-of-trip facilities at our CBD office) 
• Access to discounted Private Health Insurance 

How to apply

To be considered for this role, please submit your current resume and a cover letter addressing the key selection criteria. 

If you require adjustments to the recruitment and selection process or need an alternative format to any of the application material, please don't hesitate to get in touch with our team via [email protected] using the subject line: Receptionists x2 enquiry via EthicalJobs.

For further information, please review the attached position description or contact Dee Lamba, Recruitment Specialist on (03) 9269 0521/Suzana Spremo, Administrative Services Manager on (03) 9269 0107 or [email protected]. 

No agency applications will be accepted.

Other relevant information

It is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community.

VLA is committed to putting the safety and wellbeing of children first.

A position description is attached.