• Full time maximum term position up to 12 months (part time applications will be considered)
• Salary commensurate with experience, range: $69,364 - $89,762 (pro rata) plus superannuation
• Attractive employee benefits including salary packaging

About the role:

You will provide intake services including make and receive referrals and respond to inquiries from users of the program, mental health organisations and services including, but not limited to, hospitals, peer support workers, social workers, lawyers, caseworkers and other advocates. You will also work with mental health consumers to provide information about their rights and the mental health system, assisting to express their views and preferences, and support them to make decisions and participate in decision-making relating to their assessment, treatment, and recovery.

You will contribute to the health and wellbeing of your team and the continuous improvement of service policies, procedures and guidelines.

The successful candidate will have the option to either from our Geelong or Melbourne CBD office.

About you:

You will have significant experience working with consumers and a deep understanding of the challenges impacting Victorians when accessing mental health support services. You will have excellent interpersonal and communication skills, with demonstrated ability to influence and negotiate with varied internal and external stakeholders. You will also have the ability to quickly build rapport and trust with clients.

To be effective in this role, you will have a flexible, patient and supportive approach while remaining transparent. You will be a creative problem solver with either community, mental health advocacy or consumer advocacy experience.

Candidates should have experience in one or more areas including community development, consumer advocacy, mental health advocacy, community sector advocacy, social work, mental health service provision or other similar fields. People with mental health consumer experience are encouraged to apply.

About Victoria Legal Aid:

Our vision is for a fair and just society where rights and responsibilities are upheld. With over 800 staff employed in 15 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems. We also provide legal representation to those who need it most.

Employee benefits:

We offer attractive employment benefits including salary packaging (making part of your salary tax-free), flexible working arrangements, family friendly policies and opportunities for professional development. Whilst the work is challenging, you will be rewarded with a culture that is focused on achieving quality outcomes for disadvantaged Victorians.

A full Position Description is attached below.