About us

The Victor Chang Cardiac Research Institute is Australia’s home of heart research. Utilising world best technology, the Institute is renowned for the quality of its scientific breakthroughs in its pursuit to discover better ways to diagnose, treat and prevent cardiovascular disease.

As a not-for-profit medical research facility in operation for over 27 years, the Victor Chang Cardiac Research Institute has delivered world-class research which has produced many ground-breaking discoveries and helped improve the lives of people worldwide. If you want to take your career to the next level and make a real difference by collaborating with some of the best scientific minds in the medical research sector, look no further.

Your next career opportunity

The Donor Care Coordinator is the first point of contact for Victor Chang Cardiac Research Institute’s regular givers. The role focuses on the acquisition and retention of long-term donors to the Institute.

What we will trust you with

• Responding to donor phone calls and emails including general enquiries, cancellations, donations, complaints, and refunds in a timely manner.
• Building and maintaining relationships with donors to improve loyalty and donor retention.
• Manage SMS and email communications such as declined donations, RTS follow-up and ensuring accurate donor information is updated.
• Handle administrative duties associated with appeals, donor care, acquisition, and retention activities to assist with overall growth in fundraising income.
• Working with the Fund Development team members to support continuous improvement in fundraising processes.
• Providing exceptional customer service to donors and the public.

Does this sound like you?

You are a motivated self-starter with a customer service background who would like to move into the not-for-profit sector. This is an opportunity to expand your horizons and learn how to run a Regular Giving fundraising program. You can work autonomously but also have some experience in team leadership. You want to grow your career and are committed to continued professional development.

We would like to meet you if you have:

• Strong administrative and numerical skills with the ability to analyse data with an attention to detail, including CRM’s.
• Demonstrated superior customer service skills; high degree of empathy and the ability to resolve conflict and objection handling in a professional manner.
• Confidence in making phone calls to donors is a must, as donor retention is a key element to this role.
• Ability to work within a team, but equally ready to take ownership over the role and all required tasks.
• Proven highly developed organisational and time management skills.
• Creative problem solver and can-do attitude toward finding solutions.
• Excellent communication skills both written and verbal.
• Competent in the use of key desktop applications (MS Word, Excel, PowerPoint).

What you will be proud of

Being part of an Institute that is not only dedicated to finding cures for cardiovascular disease, but one that also strives to ensure our employees and students enjoy a great working environment. We value and are committed to providing a safe working environment that embraces diversity, gender equity and promote flexible working arrangements for all employees. We encourage Aboriginal and Torres Strait Islander people to apply. We also welcome applicants with diverse educational backgrounds, professional knowledge, personality types, thinking styles and life experiences. If you have a disability or special need that requires accommodation, please let us know.

What we offer

• A collaborative, innovative and supportive culture
• State of the art research equipment
• Salary packaging
• Paid parental leave
• Learning and development opportunities

Come and work with us & help make a difference.