This is an Aboriginal and/or Torres Strait Islander designated position, classified under Section 12 Special Measures of the Equal Opportunity Act 2010. This employment opportunity is only available to Australian Aboriginal and Torres Strait Islander people.

We are always actively looking for applicants from a diverse range of gender identities, sexual orientations, cultures, language groups, abilities, and experiences.

Overview

The successful applicant will be responsible for delivering the National Helpline component of the Your Story Disability Legal Support, specifically for Aboriginal and Torres Strait Islander people.

The purpose of the role is assisting Aboriginal and Torres Strait Islander persons with disability, their families, carers and supporters to access and engage with the Disability Royal Commission and associated support services.

The successful applicant will respond to calls to the national helpline from Aboriginal and Torres Strait Islander people with advice, referrals to support services and information about any issues arising from engagement with the Royal Commission. In addition, where appropriate, the role will also include arranging referrals to ATSILS members for follow up legal advice, as well as non-legal referrals to appropriate support services.

The National Helpline Officer will work with the National Coordinator of Your Story Disability Legal Support within the NATSILS team.

Key Duties and Responsibilities:

This role will be responsible for coordinating the National Helpline in relation to enquiries from Aboriginal and Torres Strait Islander people, including the provision of information and referrals to legal and non-legal services.

The National Helpline Officer will:

• Have primary responsibility for responding promptly and effectively to all calls from Aboriginal and Torres Strait Islander people to the National Helpline.
• Provide high quality, culturally appropriate, trauma informed and accessible information, referrals and advice to people who have made enquiries through the National Helpline in order to support effective and meaningful participation for Aboriginal and Torres Strait Islander people in the Royal Commission’s processes.
• Where more detailed assistance is required, provide efficient and effective direct referrals for National Helpline enquiries to relevant legal and/or non-legal support services.
• Develop and maintain strong and effective working relationships with a diverse range of key stakeholders.
• Support the development and provision of effective referral pathways for the Your Story service.
• Work professionally, collaboratively and effectively as part of the Your Story team and in conjunction with NATSILS and each ATSILS.
  • Help improve and maintain information databases by providing regular feedback on the information’s appropriateness, use and accuracy.
  • Participate in skill development, call de-briefing and self-reflection processes.
  • This role will require some periods of extended interstate travel for training and skill development.