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Victorian Alcohol and Drug Collection Data Support Officer

Victorian Aboriginal Community Controlled Health Organisation

Are you a driven problem solver who thrives when supporting others in Client Management Systems (CMS)? VACCHO are seeking a dedicated VADC Support Officer who excels in succinct troubleshooting and advice in all areas of VADC data.

Organisational Overview

VACCHO is the peak representative for the health and wellbeing of Aboriginal people in Victoria and champions community control and health equality for Aboriginal communities. We are a centre of expertise, policy advice, training, innovation and leadership in Aboriginal health and wellbeing. VACCHO advocates for the health equality and optimum health of all Aboriginal people in Victoria.

Role Overview

As a part of the Population Health and Sector Development Unit, you will work with a highly motivated and positive group of people who are passionate about Aboriginal and Torres Strait Islander Health. This role works closely with VACCHO members (Aboriginal Community Controlled Organisations (ACCOs) to support the use of the Client Management System (CMS) to ensure the capture of relevant Alcohol and Other Drug (AOD) information in a manner that is consistent and compliant with the requirements of the Victorian Alcohol and Drug Collection Data (VADC) system.

You will also work with DHHS to recommend and/or assess changes to the VADC. Assessments will need to be multi-faceted and considered from the perspective of impacts on Aboriginal cultural safety, technical feasibility, and impacts on AOD policy and service delivery. On a day to day basis you will support ACCOs by responding to queries, providing support in resolving errors in the VADC data and supporting ACCOs to achieve Episodes of Care through improved data quality.

Key Responsibilities

  • Troubleshoot and support resolution of errors in AOD data related to VADC
  • Build relationships and assist ACCO staff to troubleshoot errors in the DHHS VADC portal (MFT)
  • Advocacy for program users as required i.e. program developers, DHHS and higher organisational management
  • Provide ongoing updates regarding system upgrades/changes to reporting requirements
  • Arrange external trainers and/or provide ongoing CMS training, especially in relation to the reporting system as required/identified
  • Bring together ACCOs to identify improvements
  • Support ACCOs to understand and review the Service Provider Service Event Statement (provided by DHHS) to help improve data quality, identify common errors and required interventions
  • Represent ACCOs in regard to VADC issues with DHHS – proactively contribute to VADC working groups, VADC Change Management Group and the VADC Change Control Group

Other Employment Related Information

  • A National Police Records Check is required as a condition of employment
  • A current Working with Children Check is required
  • A Victorian Drivers Licence is required. The position will require travel throughout the state of Victoria. This is currently impacted by COVID-19 in the initial period, however, will require statewide travel at times once COVID-19 restrictions and situation changes
  • VACCHO is a Smoke-Free workplace


  • Identifies as Aboriginal and/or Torres Strait Islander
  • Previous experience in IT system administration/IT help desk
  • A relevant VET or tertiary qualification (or equivalent experience) in finance, science, technology, engineering, mathematics or other similar courses
  • Experience in the health and wellbeing sector or the not-for-profit sector

The position description for this role can be downloaded below or by clicking here.

How to apply

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