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Member Support Officer

United Workers Union

The United Workers Union is seeking highly motivated individuals to work in our inbound call centre in Perth, WA.

About United Workers’ Union

United Workers’ Union is a powerful member-led union whose sole purpose is to serve the collective interests of members in workplaces and communities by winning significant and long lasting gains.

The Union is driving change by growing union membership, developing leadership amongst our members, encouraging active member participation in the union, building and enforcing standards in our sectors, and campaigning both politically and in the community.

As a union with a proudly diverse membership, we are committed to equity and inclusion; and continuing to build a union that is truly representative of the workers we cover. We strive to ensure that every member’s voice can be heard and create opportunities for participation from members with diverse backgrounds in all activities/functions of the Union. We encourage applications from people of Aboriginal and Torres Strait Islander backgrounds and people from diverse cultural and linguistic backgrounds.

Key Responsibilities

  • Provide industrial advice to members on a range of matters including grievances, employment entitlements, performance and conduct matters and termination of employment;
  • Represent members and the union in collective and individual meetings;
  • Work with member leaders to mobilise members to resolve workplace issues collectively;
  • Ensure the work contributes to achieving the Objects of the Union and assists with retaining union members, membership growth, member leadership and action and winning industry power;
  • Ensure that the Union’s values of equity, diversity and inclusion are upheld and promoted.

Key Selection Criteria

A Member Support Officer demonstrates:

  • A passion and drive to improve workers’ lives and achieving the goals of the Union.
  • Excellent written and verbal communication skills, including the ability to communicate effectively in different contexts and environments.
  • The ability to build and maintain relationships with union members and, as required, employer representatives.
  • Strong analytical and problem solving skills.
  • The ability to manage and prioritise multiple tasks, including under time constraints.
  • The ability to develop new skills.
  • An ability to participate in the unions political and social justice agenda.

Desirable Selection Criteria

The Member Support Officer may also demonstrate:

  • Practical experience in the field of Industrial Relations;
  • The ability to interpret and analyse legal information such as legislation, awards or agreements;
  • Bachelor degree in Law or Industrial Relations (or equivalent);
  • Experience, including as a volunteer, in the union movement or other social justice movements or organisations.

Remuneration

An attractive remuneration package will be offered to the successful applicant, which will include:

  • Salary commensurate with demonstrated skills and experience;
  • 16% superannuation;
  • 6 weeks annual leave with an additional 25% leave loading.

How to apply

This job ad has now expired, and applications are no longer being accepted.

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