About the Opportunity 

The Support Scheduler is responsible for connecting our community care clients and support workers, through the delivery of high quality referral, intake and rostering support.

This role is vital to improve the quality of our services and employment experience by supporting and working with our stakeholders.

The permanent full-time positions available, based in Goonellabah / Clarence Valley

Key responsibilities include: 

• Managing inbound and outbound calls servicing enquiries
• Scheduling clients and support workers to ensure equity and a balance of work and family life, while ensuring our clients receive efficient, professional and transparent service delivery
• Managing and negotiating on any roster schedule changes with internal and external stakeholders, ensuring quality rostering and compliance of Key Performance Indicators (KPIs)
• Communicating continuously with a range of internal and external stakeholders
• Being an active team member

About you 

• Experience using Carelink or other rostering programs (not essential)
• Exceptional team player - be active and engaged
• Aged Care experience is preferred 
• Ability to work in a fast paced environment and deal with time constraints and other daily tasks and pressures
• Strong problem solving skills
• Exceptional time management skills
• Excellent communication skills with the ability to create, manage and maintain strong relationships 
• Willingness to work on a rotational roster between the hours of 7am – 6pm

Benefits & Culture 

At Uniting, we welcome and celebrate everyone regardless of lifestyle, ethnicity, faith, sexual orientation and gender identity and proudly create a safe and inclusive environment for staff and clients. 

We are bold, imaginative, respectful and compassionate. 

Further to this we offer: 

• Join an organisation that has a positive impact on our clients and the community 
• Hands on training, development and mentoring with a leading provider 
• Tax free salary packaging entitlements of up to $16,000 per year (pro-rata) 
• Tax free salary packaged meal & entertainment card of up to $2,650 per year (pro-rata) 

At Uniting we believe that being fully vaccinated for COVID-19 is the best way to keep our employees and clients safe. That’s why we require all potential new employees to have received three (3) doses of a COVID-19 vaccine before they start work with us.   

For any questions, please contact Abigail Corpuz, Talent Acquisition Specialist on [email protected].