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Service Manager - Women and Families

Uniting (NSW.ACT)

About the role

As the Service Manager for Women and Families, you will be responsible for the overall running of Uniting’s three Crisis and Transitional Accommodation Services located across the Parramatta and Cumberland LGA. These services are for women alone as well as women and children escaping domestic and family violence or who are homeless.

You will provide direction, leadership, and support to each service and, through team collaboration, ensures consistent, best practice processes and quality service-based delivery. Leadership skills, business acumen and positive "can do" outlook is the core of our Service Manager.

This position is a full time permanent opportunity with flexibility to WFH and be based across various locations. 

About you

  • Relevant tertiary qualifications and/or equivalent years in experience in a similar role               
  • Demonstrated commitment to feminist principles
  • A developed understanding of current issues in women’s homelessness, including current practices in the NSW context of responses to domestic and family violence
  • Demonstrated experience in working with clients from culturally diverse backgrounds including using telephone interpreting services
  • A sound and developed understanding of the principles of case-management, trauma-informed care and client-centric approaches 
  • Demonstrated and recent experience in managing staff, including professional development and supervision
  • Demonstrated ability to work constructively and collaboratively with a variety of stakeholders
  • An understanding of access, equity, diversity and Work Health and Safety principles and the ability to deliver a non-judgemental and supportive service to clients
  • Ability to attend to on-call matters and supporter events out of normal office hours
  • Your excellent interpersonal, organisational and communication skills, particularly related to leadership and advocacy, will be a valuable addition across the positive team environments
  • You will be required to have a current drivers license, Working With Children Clearance and a National Police Check

The role is designated for a female under section 31 of the Anti-Discrimination Act. 

Why work for Uniting

We are passionate about the development and well-being of our team members with access to leading specialists and training that will support you in your role. We provide many complimentary benefits to our staff, some of our many benefits include:

  • Above award conditions
  • Generous professional development opportunities
  • Salary Packaging
  • Employee Assistance Program (EAP)
  • Positive workplace culture
  • Paid parental leave
  • Flexible working arrangements

how to apply

If you want to become a part of our positive and respected team, do not hesitate to click apply now.

To be considered for this position please upload your resume as well as a Covering Letter responding to the two Targeted Questions below (1 A4 page max):

TQ1: Demonstrated skills in leading teams that work across different sites

TQ2:  Demonstrated success in staying up to date with practice and maintain key community relationships with integral stakeholders within the sector

Should you have any questions, please contact Alex Sullivan from Uniting’s Talent Acquisition Team on 0466 801 937 or email asullivan@uniting.org using the subject line: Service Manager - Women and Families enquiry via EthicalJobs.

Employment with Uniting is subject to satisfactory background checks, which include National Police Checks, Working with Children Checks and Reference Checks.  

How to apply

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