Shape Tomorrow’s Services Today!

At Uniting, we’re looking for a Senior Service Designer who is driven by purpose, curiosity, and a desire to create customer experiences that matter.

This is your chance to lead innovative projects that transform our services and deliver tangible value to the communities we support.

If you’re ready to work on complex, multi-stakeholder projects in a fast-paced environment where your voice is heard and your creativity valued, we want to hear from you!

What You'll Do

As our Senior Service Designer, you’ll be at the heart of shaping the future state of our services, making them seamless, intuitive, and responsive to real human needs. In this role, you will:

• Lead Human-Centred Design (HCD) activities like research, journey mapping, and prototyping.
• Develop service blueprints, process flows, and future-state journeys for our key services.
• Facilitate co-creation workshops that engage cross-functional teams, stakeholders, and customers.
• Leverage insights to design innovative solutions that meet business goals and delight our customers.
• Be an advocate for customer-centricity, ensuring the voice of the customer is embedded across all our projects.
• Collaborate with internal teams and external partners to deliver impactful service improvements.

What You Bring

You’re a problem-solver who thrives on turning data and insights into innovative service solutions. You bring with you:

• Bachelor's degree in Service Design, Interaction Design, User Experience or a related field.
• 5+ years of experience designing and improving services with a proven track record of successful projects.
• Expertise in design thinking, HCD methodologies, and leading cross-functional teams.
• A deep understanding of qualitative and quantitative research, including experience in running user research, prototyping, and user testing.
• Strong analytical skills and the ability to translate data into actionable insights.
• Ability to communicate ideas and service experiences visually, and with clarity
• Excellent workshop design and facilitation skills and the confidence to engage and involve participants.
• Confidence to engage and influence senior stakeholders and peers.
• Proficiency in tools like Miro, Figma, Sketch, or Adobe Creative Suite.

What We’d Love to See

• Experience in not-for-profits or the ageing sector.
• Experience working on large-scale, multi-channel design projects.
• A portfolio showcasing your ability to deliver service uplift across complex systems.

To review the role responsibilities in greater detail please review the comprehensive Position Description by seeing the attachment below.

Why Join Uniting?

At Uniting, you’ll have the opportunity to make a difference where it matters most. We’re a bold, forward-thinking organisation that puts people at the heart of everything we do. Here, you’ll:

• Work on impactful projects that contribute to real-world outcomes.
• Join a passionate team that’s reshaping the way services are designed.
• Enjoy a flexible and inclusive workplace that celebrates diversity in all its forms.

Take the lead in creating the future of service design and help shape experiences that truly matter. Apply today and be part of a dynamic team dedicated to challenging the status quo and driving innovation.

Please submit your CV, including a link to your portfolio. Alternatively, you may provide a separate link within the application form.

For all questions, please don't hesitate to contact Louise Massie via email at [email protected], using the subject line: Senior Service Designer enquiry via EthicalJobs.

What We Offer You

• A rewarding career with a leading human services organisation.
• Up to $18,550 NFP salary packaging available.
• Access to our U rewards program with exclusive discounts.
• Flexible work hours for work-life balance.
• Access to Fitness Passport – Live your best life.
• A supportive and inclusive and collaborative work environment.
• Opportunities for professional growth.
• Purchase of additional leave.

How to apply: 

Send your CV and a brief cover letter highlighting why this role appeals to you - Applications reviewed upon receipt. Please click Apply Now to submit your application,

When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them.

We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.

Uniting leaders and employees work together to create a culture that is safe, inclusive and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative and bold.

Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia’s First Peoples. We pay our respects to all Elders – past, present, and emerging – and to all First Peoples on whose lands we live and work. 

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Employment with Uniting is subject to satisfactory background checks which may include a national police check, reference checks, working with children checks, and NDIS checks.