• This is a full-time contract until April 2021
• Possibility to extend
• Based in North Parramatta – Off-street parking available

About us

As an organisation, we celebrate our diversity and welcome all people regardless of lifestyle choices, ethnicity, faith, sexual orientation, and gender identity.

We are bold, imaginative, respectful, and compassionate.

In this role, you will focus on quality audits, accreditation, compliance, process/practice, and procedure evaluation and continuous improvement. You will also provide coaching and advice to build capability within the practice and operational teams through quality management initiatives and plans that drive continuous improvement.

Key responsibilities:

• Assist and support the service stream leaders to develop and evaluate quality systems and processes in accordance with Uniting's quality management framework.   
• Monitor service stream continuous improvement initiatives with a specific focus on scope, implementation, and monitoring. This includes recording and tracking recommendations and required improvements arising from a broad range of activities (eg. incident, complaints, feedback, internal audits, external audits, and regulator feedback/ direction)
• Work closely with practice and service stream operations to ensure that the organisation meets accreditation/licensing/funding and program requirements and is prepared for external accreditation/licensing reviews and audits.
• Develop, implement, monitor, and report on auditing and other assurance activities (eg. field observations and case reviews) to drive and support continuous improvement initiatives.   
• Undertake regular analysis of results, care, and themes to inform improvement plans including data quality activities.
• Closely align with CYF practice and operational leaders, using practice frameworks for reviewing and supporting the effectiveness and consistency of practice delivery.                  

About you:

Postgraduate and/or Bachelor qualification in a relevant field with equivalent experience.

• At least 6 years’ experience in a service delivery/service performance improvement role in your area(s) of specialisation
• Sound knowledge of the CYF Youth / Homelessness sector including applicable Australian laws, regulations, accreditation standards, and funding/program requirements.
• Demonstrated experience in driving quality and service improvement initiatives.
• Sound knowledge of the concepts and principles of quality management and evidence­ based practice in a healthcare and/or human services setting.
• Proven analytical and data analysis skills.
• Sound SME knowledge for process and procedure review and development.
• Professional report writing skills.
• Ability to respond to significant challenges with a high level of resilience and persistence.
• Analytical and conceptual skills and excellent interpersonal skills with high quality written and verbal communications.

For further information regarding this fantastic contract role please email Louise Massie - Talent Acquisition Specialist - Uniting Talent Central [email protected], using the subject line: Quality & Service Improvement Specialist - Youth and Homelessness enquiry via EthicalJobs, or call 0468 341 590.

Employment with Uniting is subject to satisfactory background checks which may include a national police check, reference checks, and working with children checks.

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