­About the opportunity

Uniting Disability has a rare opportunity for an Operations Lead to join our leadership team and accommodation services stream. You will be responsible for leading a team of leaders in delivering NDIS funded supports across a range of shared living & accommodation settings.  

Key Responsibilities:

• Lead others in developing a customer centric culture that enhances opportunities for customer engagement and person centred practice  
• Manage customer issues, incidents and complaints with respect, timeliness and fairness
• Accountable for leading a safety culture for the WH&S of our people
• Oversee all people leader duties in our accommodation services including recruitment, training, supervision and performance management of staff
• Achieve occupancy targets across all accommodation settings within the prescribed budget
• Lead and manage the provision of the SIL submissions process as required by the NDIA
• Accountable for developing and managing a multi-million dollar budget with multiple facilities
• Participate in the managers on-call rotational roster

Skills & Experience

• Tertiary qualifications in a relevant business field such as Human Services, Social Sciences or equivalent
• Minimum 3 years’ experience in managing accommodation services and supports at a senior level including NDIS Supported Independent Living (SIL) revenue and designing Rosters of Care
• Demonstrated understanding of Person-Centred supports, Behaviour Support, Restrictive Practices and compliance requirements
• Experience identifying, leading & managing change in complex operating environments
• Demonstrated experience in achieving key performance indicators and result areas including revenue targets and budgets

Benefits & culture

Uniting is proud to be an EEO employer who supports an inclusive approach in the workplace. Aboriginal and Torres Strait Islander people as well as people with a disability are encouraged to apply.

• Access to Salary Packaging (visit www.salary.com.au for more information)

• Ongoing training and mentoring so you can continue to improve and learn new skills
• Accessible employee assistance program to support your wellbeing
• Career development opportunities to explore pathways within Uniting

For a confidential discussion, please feel free to contact Rachel Shorrock on 0466 027 822 or [email protected], using the subject line: Operations Lead, Accommodation Services enquiry via EthicalJobs.

Employment with Uniting is subject to satisfactory background checks which may include a National Police Check and Reference Checks.