As an organisation, Uniting celebrates diversity and we welcome all people exactly as they are.

We are compassionate, respectful, imaginative and bold.

About the role:

This role is responsible for facilitation and delivery of outstanding customer service, working collaboratively with the wider Uniting team through the effective coordination of enquiries and supporting administrative activities.

Responsibilities:

• Handle enquiries from potential and existing clients, their representatives, employees and other service providers are handled in a confidential and timely manner
• Ensure high risk enquiries are identified and escalated to appropriately skilled team members
• Complete reports, correspondence, filing and other administrative tasks as required
• Record information accurately and in a timely manner in the designated electronic system(s)
• Builds and maintains collaborative and positive relationships with all clients, colleagues, volunteers and other professionals
• Provide accurate information to internal and external clients, including timely follow up on queries and complaints to enhance stakeholder relations
• Cooperative, professional working relationships are developed with clients, family members, employees and other relevant external parties
• Maintain skills and knowledge related to work role including regular attendance at employee meetings, and one on one supervision/support meetings with supervisor
• Supports new or less experienced employees through sharing of knowledge and demonstrating a high standard of work practices and ethics (including support and assistance to volunteers and visitors)
• Perform work activities in a manner which promotes personal safety and risk management using appropriate manual handling techniques and workplace procedures 

Experience:

• Minimum 3 year’s experience
• Excellent written and verbal communication skills, be organised, systematic, thorough, accurate and disciplined
• Proficiency in customer service/client relations, including the ability to deal with client information, queries and complaints sensitively and confidentiality at all times

Even better:

• Knowledge of organisational values and service offering
• Previous experience in Human Services Industry – Children, Ageing or Health - would be an advantage