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Client Support Representative - Remote

Edrolo

At Edrolo, our mission is to improve education. We’re an Australian, venture-backed ed-tech startup with global ambitions. Our in-house content production, tech, sales, and support functions are united in supporting secondary students and teachers across New South Wales and Victoria to achieve outstanding learning outcomes with our innovative online education resources.

As a digital learning resource used in over 800 schools across New South Wales and Victoria, we’re committed to ensuring that teachers and students can access quality teaching and learning resources and support heading into the new school year.

To assist us during this busy time, we’re expanding our team of remote Client Support Representatives.

What the role involves:

In joining us as a Client Support Representative, you’ll be responsible for delivering high quality client and technical support to teachers and students in their use of our products. This involves using our systems to receive requests for help via email and phone, and diagnosing and resolving user requests and queries.

We will be running our hiring and onboarding processes for this position remotely. We have a great team, and access to the support and assistance of your colleagues is only a video call away!

What we’re looking for:

  • Excellent written and verbal communication skills
  • Customer service experience
  • Strong computer skills
  • An eye for detail
  • Strong teamwork skills
  • The ability to work independently
  • The ability to work under pressure and adhere to deadlines
  • A passion for our mission to improve education

You will also need:

  • A reliable, high-speed home internet connection
  • 25+ hours per week availability (Monday to Friday) over the next six months

We’d also particularly love to hear from anyone with Excel and/or Google Sheets skills, and experience in invoicing or fulfilment.

As this position is remote, please let us know whether you have access to a computer and peripherals in your application.

How to apply:

If you’re eager to join us, we’d love to hear from you. Click on Apply Now, and tell us why we should hire you!

How to apply

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