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Team Leader In-Home Service - Bega

Tulgeen Group
  • Full-Time service leadership team member. 4 days on, 4 days off roster

The TLIHS role requires the use of a range of hands-on, administrative, and team leadership skills within a busy, inclusive and caring service.

Role Requirements:

  • Adhere to organisational code of conduct, policies, procedures, and guidelines.
  • Adhere to the NDIS code of conduct.
  • Demonstrate leadership in promoting and providing Active Support for clients.
  • Provide administrative and support work as required reporting to Client Services Coordinator
  • Regularly report role and service related information through organisational line management.
  • Participate in the implementation, monitoring and review of policies, procedures, and other continuous improvement initiatives.
  • Provide general guidance and directives to workers supporting clients in their homes.
  • Conduct Workplace Meetings and Client Feedback Meetings, prepare and distribute notes to appropriate stakeholders.
  • Monitor, provide mentoring and review casuals, trainees and regular worker performance in collaboration with the Client Services Coordinator and Workforce Development Coordinator, and report on training and development requirements.
  • Provide checks on basic participant related documentation such as medication signing sheets, individual daily routines and follow up as needed.
  • Oversee daily cleaning of equipment and environment.
  • Maintain consumables stock levels (stores, first aid supplies, PPE) and advise administration of ordering requirements.
  • Communicate directly with families, advocates and other key stakeholders to address basic issues and maintain effective relationships e.g. Housing NSW, Real Estates and to and.
  • Regularly check that workers have entered progress notes on the Client Information Management System in accordance with Tulgeen’s Defensible Documentation Training.
  • Timely, accurate, appropriate reporting of all client incidents in Cimsability system.
  • Support Client Services Coordinator to undertake Mandatory Reporting Responsibilities.
  • In collaboration with the Client Services Coordinator prepare and distribute documentation for complex appointments (CHAP’s, Hospital admissions) as directed by the Client Services Coordinator.
  • In collaboration with the Client Services Coordinator facilitate and attend meetings as required (NDIS, Client Reviews, Allied Health, Behaviour Support Specialists).
  • Assist the Client Services Coordinator to develop formal written complex task competencies.
  • Facilitate and maintain formal written competencies for all workers within the team.
  • Attend On-Call duties as rostered.
  • Maintain excellent standards of hygiene and cleanliness in participant’s homes.
  • Ensure all obligations are met in relation to all COVID-19 regulations/guidelines.
  • Oversee vehicle cleaning & maintenance in conjunction with the Assets Coordinator.

Locations: Tulgeen service locations within Bega NSW; Elliot Lane, Fairview Street, Satellites, and Maple Court.

Reporting: Reports directly to the Client Services Coordinator with occasional reporting to the In-Home Services Manager.


  • 2 years previous experience working with participants requiring complex care and Positive Behavioural Support.
  • Knowledge and application of the National Standards for Disability Services.
  • Knowledge and understanding of ‘Restrictive Practice’ and the related compliance requirements.
  • Knowledge and understanding of ‘Quality and Safeguarding Framework’ and the related compliance requirements.
  • Organised and able to effectively prioritise work and meet deadlines according to the requirements.

Minimum Qualifications:

  • Certificate III in Disability or Allied industry Certificate
  • First aid certificate.
  • Mandatory Behavioural Support Training

Essential Requirements:

  • NDIS Worker Check to be obtained
  • Current NSW Drivers License
  • First Aid
  • Willingness to attend as rostered; 4 days on, four days off in continuum.

Performance Goals:

  • Complete scheduled and directed tasks on time.
  • Adhere to organisational policies and procedures.
  • Maintain and apply knowledge of complex care and behavioral supports with person centered approaches.
  • Take full responsibility for all Role Requirements as defined for the role.

A position description is attached.

For further information on our organisation please view:


Our Facebook site: https://www.facebook.com/tulgeendisabilityservices/

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