We are looking for a passionate Youth Worker to provide practical and emotional support to young people who are homeless and in crisis. You will refer service to relevant community service providers, provide a safe, secure and clean environment for the client group in a 24 hours accommodation and work in a team relationship with all staff.

Duties:

• Develop a co-operative relationship with all staff members, to ensure an effective team approach to program implementations and service delivery;
• Develop a co-operative relationship with the clients ensuring that each client is treated with respect, dignity and confidentiality;
• Inform the Team Leader/Case Manager of any critical incidents and other information that they require to effectively manage their responsibilities;
• Work in Conjunction with other Staff to ensure the Supported Accommodation Assistance Program (SAAP) runs effectively on a day to day basis;
• Provide direct support to clients using a case management framework;
• Ability to use active listening skills, make an assessment on a crisis situation and use crisis intervention principles including conflict resolution within the community;
• Assist clients to develop or re-establish appropriate family and social networks;
• Participate in annual planning and evaluation of the Supported Accommodation Assistance Program;
• Provide safe, clean environment for the client group ensuring safety and maintenance of equipment;
• Adhere to all policies and procedures relating to security, clients service, data collections and financial management;
• Plan, develop, implement and evaluate appropriate life skills and other programs for clients;
• Monitor client appointments and outings ensuring all are returned by agreed time;
• Participate in the collection of data and report writing;
• Ability to use a computer for basic report writing and activity preparation;
• Maintain records of the activities (eg SAMIS, Daybook, incident reports, phone messages) undertaken in this position providing reports at changeover and to the Management team as required;
• Attend meetings as requested by the Manager;
• Any other reasonable duties as requested by management;
• Work within the evidenced-based principles of Trauma Informed Care and Practice model.

Expectations:

• To work in a co-operative manner with all staff, volunteers and other persons involved at The Salvation Army Youth Refuge;
• To be committed to a continuing process of personal development;
• To demonstrate a non-judgemental approach to all people;
• To be aware of the right to privacy of all clients and of the need for confidentiality in relation to all aspects of the operation of the centre.