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Youth Worker - Bundaberg

The Salvation Army

We are looking for a passionate Youth Worker to provide practical and emotional support to young people who are homeless and in crisis. You will refer service to relevant community service providers, provide a safe, secure and clean environment for the client group in a 24 hours accommodation and work in a team relationship with all staff.


  • Develop a co-operative relationship with all staff members, to ensure an effective team approach to program implementations and service delivery;
  • Develop a co-operative relationship with the clients ensuring that each client is treated with respect, dignity and confidentiality;
  • Inform the Team Leader/Case Manager of any critical incidents and other information that they require to effectively manage their responsibilities;
  • Work in Conjunction with other Staff to ensure the Supported Accommodation Assistance Program (SAAP) runs effectively on a day to day basis;
  • Provide direct support to clients using a case management framework;
  • Ability to use active listening skills, make an assessment on a crisis situation and use crisis intervention principles including conflict resolution within the community;
  • Assist clients to develop or re-establish appropriate family and social networks;
  • Participate in annual planning and evaluation of the Supported Accommodation Assistance Program;
  • Provide safe, clean environment for the client group ensuring safety and maintenance of equipment;
  • Adhere to all policies and procedures relating to security, clients service, data collections and financial management;
  • Plan, develop, implement and evaluate appropriate life skills and other programs for clients;
  • Monitor client appointments and outings ensuring all are returned by agreed time;
  • Participate in the collection of data and report writing;
  • Ability to use a computer for basic report writing and activity preparation;
  • Maintain records of the activities (eg SAMIS, Daybook, incident reports, phone messages) undertaken in this position providing reports at changeover and to the Management team as required;
  • Attend meetings as requested by the Manager;
  • Any other reasonable duties as requested by management;
  • Work within the evidenced-based principles of Trauma Informed Care and Practice model.


  • To work in a co-operative manner with all staff, volunteers and other persons involved at The Salvation Army Youth Refuge;
  • To be committed to a continuing process of personal development;
  • To demonstrate a non-judgemental approach to all people;
  • To be aware of the right to privacy of all clients and of the need for confidentiality in relation to all aspects of the operation of the centre.

How to apply

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