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Youth Case Worker - Townsville

The Salvation Army


We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.


The Salvation Army is one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

The Salvation Army is one of Australia's largest providers of alcohol and other drug services. We offer a range of services including Harm Reduction and Primary Health Services as well as a range of treatment types (including residential treatment centres, community-based support programs, counselling and withdrawal management services). We work to a modern, evidence based and holistic Model of Care which can be viewed here: https://www.salvationarmy.org.au/scribe/sites/auesalvos/files/need-help/AOD_National_Model_of_Care.pdf

The Salvation Army Youth Service - Townsville operates an 8 bed youth residential service for young people over the age of 16 and a youth and young adults recovery outreach service for those seeking recovery from addiction to alcohol, other drugs and gambling.


We are currently seeking a values-driven and proactive Youth Case Worker to welcome clients and to work in collaboration with them by providing support and case management to a range young people (aged 14 through to 25) with drug and alcohol issues, their families and carers in the Townsville area.

You will ensure all activities provide quality care under a case management framework and in accordance with established procedures and in a culturally safe and appropriate manner. This role will deliver appropriate drug and alcohol interventions, education and support and assessment and referral services in accordance with the TSA guidelines with the purpose of enhancing services to the community and supporting the achievement of the mission of TSA.

Responsibilities include:

  • Case Management & Reporting
  • Education, Training & Referrals
  • Networking & Partnerships

Reporting to the Team Leader, this position is located in Townsville.


  • As a registered not for profit organisation in addition to your remuneration you will enjoy generous tax-free salary packaging benefits
  • Employee Assistance Program for you and your immediate family members
  • Corporate Private Health Insurance rates
  • Supportive and encouraging organisation


This is a full time position, 38 hours per week.

Salary and conditions of employment are in accordance with Social, Community, Home Care and Disability Services Industry Award 2010, Level 4.


  • Tertiary qualifications in Alcohol and Other Drug Work or a related field or a minimum of Diploma Qualifications in Community services,
  • Current Senior First Aid Certificate
  • Experience in Case Management, ideally in a drug and alcohol service delivery environment
  • Experience in delivering educational presentations on alcohol and drug issues and providing group work and one to one discussion and support
  • Understanding of the range of issues faced by Indigenous Youth experiencing addictions to alcohol and drugs
  • Be able to provide proof of Eligibility to Work in Australia

TSA Social Mission embraces diversity and encourages applications from:

  • Aboriginal and Torres Strait Islander people,
  • people who identify as Lesbian, Gay, Bisexual, Transgender or Intersex
  • people with a culturally or linguistically diverse background

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

The Salvation Army is a child safe organisation that is committed to ensuring the wellbeing of children and young people, and protecting them from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all other roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

How to apply

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