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Toward Home Team Leader

The Salvation Army

Start your career with The Salvation Army today!

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.


The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

The Salvation Army Australia's Homelessness Stream provides high quality, person centred services to people at risk, and or experiencing homelessness. We support adults and families, including accompanying children with accommodation, case management, outreach support, financial assistance, connection and referral to other specialist services.

Our philosophy is that every person deserves dignity, respect and quality of service and that no one should be without a safe, affordable and secure home. Services are free, voluntary, accredited and delivered by professional and committed staff.

In 2020, The South Australian Housing Authority (SHA) announced significant reforms within the homelessness sector. In response to these reforms, the Toward Home Alliance was formed comprising of Aboriginal Community Services, Baptist Care SA, Lutheran Care, Mission Australia, Sonder and The Salvation Army.

Toward Home Alliance in collaboration with the South Australian Housing Authority (SAHA) has identified a need for transformational change in the way services support people affected by homelessness and have adopted an Alliance model to deliver a 'whole system' approach to achieving the objective of ending homelessness and recognises that every position within the Toward Home Alliance has a vital role to play in eliminating homelessness.

We are seeking a values-driven and proactive Toward Home Assertive Outreach Team Leader to lead a team of Toward Home Assertive Outreach Case Managers ensuring that a quality, client-centred approach in service delivery to end their experience of homelessness and building strong connections within the community, to enhance lives.

The team will provide assertive outreach and case management to clients experiencing homelessness, and support to those in longer term housing, who have experienced long term homelessness.

Toward Home Program operates within the National Homelessness Stream of The Salvation Army (TSA) and is situated across multiple sites within the Southern Region of South Australia. Reporting to the Toward Home Team Leader, This role will be required to assist at alternative sites within the Toward Home Alliance as directed.

You will successfully

  • Provide cohesive leadership to the Toward Home team including contributing to the recruitment, support and supervision of the team
  • Provide leadership in all day to day aspects of the case management, early intervention and assertive outreach team to ensure a high quality, efficient, effective, client focused delivery of service within guidelines
  • Work in consultation with the Alliance partners Sonder and Aboriginal Community Services
  • Manage data and compliance requirements in consultation with Toward Home Program Manager
  • Participate in continuous improvement projects, data and evaluation Working Group meetings in consultation with Toward Home Program Manager; Coordinate local VI-SPDAT training
  • Oversee the delivery of high quality supports to clients and ensuring service delivery meets standards and guidelines

You will have

  • Tertiary qualifications in social sciences, social work or related
  • Minimum two (2) years case management experience
  • Minimum one (1) year experience in supervising and coaching teams
  • Understanding of trauma informed care and what that looks like in practice
  • An understanding of the issues faced by people experiencing homelessness
  • Experience working with community members in crisis support setting
  • Flexibility with work hours to meet the operational requirements of the position will be required
  • Willingness to travel to multiple sites as well as to centres within the Toward Home Alliance, as well as periodic interstate travel
  • ​A current SA Drivers Licence
  • Valid SA Working with Children Check
  • Ability to provide proof of Eligibility to Work in Australia

The Salvation Army is subject to public health orders. You may be required to provide evidence of vaccine status dependent on requirements.

What we offer

  • As a registered not for profit organisation you may be eligible for generous tax-free salary packaging benefits
  • Financial, retail and lifestyle discounts and benefits
  • Employee Assistance Program - Independent confidential counselling service
  • An inclusive culture of dedicated, passionate and professional team members

TSA Social Mission embraces diversity and encourages applications from:

  • Aboriginal and Torres Strait Islander people,
  • people who identify as Lesbian, Gay, Bisexual, Transgender or Intersex
  • people with a culturally or linguistically diverse background

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

How to apply

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