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Team Leader Homelessness - Shepparton / Seymour

The Salvation Army

Start your career with The Salvation Army today!

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.


The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

The Salvation Army Australia's Homelessness Stream provides high quality, person centred services to people at risk, and or experiencing homelessness. We support adults and families, including accompanying children with accommodation, case management, outreach support, financial assistance, connection and referral to other specialist services.

Our philosophy is that every person deserves dignity, respect and quality of service and that no one should be without a safe, affordable and secure home. Services are free, voluntary, accredited and delivered by professional and committed staff.

The Salvation Army's Homelessness Support Program includes Specialist Homelessness Support (SHS), Intensive Case Management Initiative (ICMI), and Support for Families at Risk (SFAR).

We have an exciting opportunity for a values-driven and proactive Team Leader, reporting to the Program Manager at our Homelessness Support Program based in Shepparton and Seymour. This position is instrumental in leading an effective and high functioning multi-disciplinary team of seven (7) case managers to deliver client-centred crisis responses that addresses the immediate needs of clients who present with complex support needs. This includes assisting them to progress towards independence, access sustainable long-term housing and address issues contributing to their experience of homelessness.

You will successfully

  • Ensure service delivery targets and organisational standards are achieved and funding body requirements are met.
  • Ensure quality service delivery meets the needs of client groups
  • Complete effective rostering and work allocation
  • Provide specialist expertise to workers to resolve complex case management issues
  • Take on a small client case load may be carried where required
  • Managing resources as required e.g. vehicles, equipment and property
  • Monitoring relevant aspects of budgets & expenditure, including client brokerage
  • Ensure reflective practices are implemented for the team and contribute to improved outcomes for clients
  • Develop the capability of the team through coaching and training
  • Leading practice development for the team
  • Build and maintain relationships within local community

This is a permanent full-time position. The successful applicant will be required to travel between Shepparton (2 days a week) and Seymour (3 days a week) sites as required.

You will have

  • Degree qualification in social work, welfare, community development or related field OR demonstrated high level of sector knowledge and skills attained through previous appointments, service and study/development
  • Relevant experience in a social service environment with a focus on homelessness
  • Relevant experience in supervising staff
  • Extensive experience in client assessment including appropriate information, tools and techniques to gather and analyse information
  • Relevant experience in using appropriate risk models to assess levels of risk, harm and well-being, including immediate risk
  • Experience working effectively with people who exhibit multiple/complex service needs and/or are chronically disadvantaged
  • Experience engaging and communicating with multiple service providers as appropriate to ensure totality of client needs are met
  • Relevant experience with client data and reporting systems, people management systems and Microsoft suite
  • A current VIC Drivers Licence
  • Valid VIC Employee Working with Children Check
  • Ability to provide proof of Eligibility to Work in Australia

The Salvation Army is subject to public health orders. You may be required to provide evidence of vaccine status dependent on requirements.

What we offer

  • As a registered not for profit organisation, you may be eligible for generous tax-free salary packaging benefits
  • Financial, retail and lifestyle discounts and benefits
  • Employee Assistance Program - Independent confidential counselling service
  • An inclusive culture of dedicated, passionate and professional team members

next steps

Enquiries: Omeni Ndlovu at omeni.ndlovu@salvationarmy.org.au, using the subject line: Team Leader Homelessness - Shepparton / Seymour enquiry via EthicalJobs.

TSA Social Mission embraces diversity and encourages applications from:

  • Aboriginal and Torres Strait Islander people,
  • People who identify as Lesbian, Gay, Bisexual, Transgender or Intersex
  • People with a culturally or linguistically diverse background

To submit your application, click Apply Now.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration.

How to apply

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