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Team Leader - Family Violence Services

The Salvation Army
  • Work for one of the most loved charities in Australia
  • Full time 12 month max-term Position
  • Windsor VIC

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We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.


The Salvation Army is one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

Family Violence Services operates across multiple sites to deliver high quality services to women and children who are experiencing, at risk of experiencing or recovering from Family Violence in the Bayside Peninsula Area.

About the position

The Team Leader - Family Violence Services position is responsible for providing daily leadership, management and coordination of the Case Management program based at Windsor. This position will be required to:

  • Provide client-focused, trauma informed supervision and operational support to approximately 7 case management staff in order to ensure the delivery of high quality service provision.
  • Manage all aspects of the operations of the Family Violence Outreach Program
  • Be a proxy for the Bayside Peninsula Risk Assessment and Management Panel (RAMP)
  • Monitor and support staff working with women and children referred via Risk Assessment and Management Panel (RAMP)
  • Ensure programs are adequately staffed and rosters are up to date
  • Monitor and ensure the performance of team and individuals against key performance indicators
  • Developing and maintaining productive and collaborative relationships with community and key stakeholders such as Victoria Police Police.
  • Oversee the administration of resources including material aid to women and children.
  • Contribute to the ongoing development and improvement of quality and practice

The Team Leader will work in collaboration with the Family Violence Services leadership team and Program Manager - Windsor to develop and embed best practice principles in line with the Salvation Army National Family Violence Plan.

This position is responsible for ensuring Family Violence Services staff work within a trauma & psychologically informed practice environment, all staff are expected to work creatively towards ensuring that the safety and support needs of all women and children accessing the services are the first priority.

This position is a full time, fixed term position to 31st December, 2021.

Required Experience

  • Experience in the management of staff, who provide family violence support women and children
  • Excellent organisational and administrative skills with the capacity to balance workload, determine priorities and meet deadlines.
  • Knowledge, understanding and experience in providing high quality supervision and support to staff.
  • Experience, knowledge and competency in case management practices.

Qualifications and Mandatory Requirements

  • Working with Children Check
  • Mandatory National Police Check
  • Tertiary qualification in Social Work, Social Sciences or related field is essential.

Application Process

Applications (including a CV and Cover Letter) must be submitted via Workday portal.

For a confidential discussion about the position, please contact Rosie Di Giovanni on 0409 571 815.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

The Salvation Army is a child safe organisation that is committed to ensuring the wellbeing of children and young people, and protecting them from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all other roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

How to apply

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