The Salvation Army 's logo

Team Leader Brunswick Doorways

The Salvation Army

Start your career with The Salvation Army today!

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

ABOUT US

The Salvation Army is one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

JOB DESCRIPTION SUMMARY

Are you looking for an opportunity to apply your highly developed understanding of the emergency relief sector, empathy and understanding to serve disadvantaged people in your community?

The Salvation Army Doorways program provides support to clients in urgent crisis. Assistance provided includes food vouchers, food parcels, budgeting assistance, NILS (interest-free loans) or help with paying bills. Clients are engaged Intensive ER, Casework or referred to Financial Counselling and other services where deeper issues are present.

The Team Leader provides overall strategic planning to the Doorways site, and provides program supervision, staff & volunteer coordination, resource management and the daily running of the Emergency Relief centre.

The successful applicant will ideally hold a tertiary qualification in a Social, Counselling or Psychology stream. Applicants with a Certificate 4 qualification in Welfare, Community/Human Services able to demonstrate experience in a similar role will also be considered. You will have superior interpersonal abilities, and verbal and written communication skills. You will also have a passion for The Salvation Army's Mission and Values.

Key Responsibility

  • Contribute and maintain the Shared Mission Agreement, ensuring that Doorways aligns and integrates with other Mission Expressions on the site, and work proactively with Corps Officers and other co-located Mission Leaders to ensure a seamless experience for visitors and participants of The Salvation Army's programs
  • Attend Doorways Network Manager meetings and other relevant forums; outcomes, procedures and policy updates are communicated back to staff and volunteers
  • Establish and manage volunteers to fulfil functions of specialist client assistance (e.g. No Interest Loans Interviewers), reception and material aid management
  • Systems are implemented for clear communication and handover between staff, so that staff and volunteers have clear understanding of their roles and relevant procedures and are well-placed to contribute to the outcomes of the site
  • Develop capability development plans for the team to improve service delivery
  • All reconciliation, budgets and reporting requirements are adhered to and completed within the required time frames and as per policies and procedures
  • Engage clients with complex issues are engaged with through a case management approach
  • Accurate and timely client and service delivery data is collected using The Salvation Army information management systems
  • Assist staff to achieve goals through positive collaboration with others internally and partner organisations
  • Manage staff attendances, training, prepare and submit payroll via the Kronos system
  • Adhere to all WH&S guidelines, policies and procedures and identify and appropriately report risk and hazards

Key Selection Criteria 

Capabilities

  • Demonstrate ability to work collaboratively by modelling and promoting a culture of teamwork encouraging the recognition and value of collaborative efforts
  • Display Resilience by maintaining appropriate self-care, constructively raising and working through issues and challenges and seeks alternative solutions
  • Case Management by identifying and implementing case management processes appropriate to the needs of the client
  • Focus on the people we serve by being committed to and acting for the holistic care of both internal and external people and provide best practice outcomes for people
  • Innovate and Continuously Improve by demonstrating reflective, evidence- based practice and innovative thinking and identifying improvement and innovation priorities
  • Act Ethically and with Integrity

Values

  • Understanding of and commitment to the mission and values of The Salvation Army.

Required Experience

  • Demonstrated experience in Emergency Relief
  • Minimum 12 months relevant case work experience or extensive experience in delivery of community support services to those experiencing financial hardship and/or with complex needs
  • Ability to use technology and software applications - in particular Microsoft Excel, Word, Outlook, SAMIS, Workday and Kronos.

Qualifications and Mandatory Requirements

  • A degree level qualification in Welfare, Psychology, Social Work, Community/Human Services discipline is highly desirable; a Diploma may be considered.
  • Valid Police Check
  • Valid Working with Children Check

This is a permanent part time position at 21 hours per week and under the Social, Community, Home Care and Disability Services Industry Award, Welfare Stream, Level 5. The centre operates Monday, Wednesday and Friday.The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

The Salvation Army is a child safe organisation that is committed to ensuring the well being of children and young people, and protecting them from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all other roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

How to apply

This job ad has now expired, and applications are no longer being accepted.

Email me more jobs like this.

Daily