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Support Worker

The Salvation Army

Start your career with The Salvation Army today!

We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role, we invite you to review our current vacancies.


The Salvation Army is one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

The Salvation Army is one of Australia's largest providers of alcohol and other drug services. We offer a range of services including Harm Reduction and Primary Health Services as well as a range of treatment types (including residential treatment centres, community-based support programs, counselling and withdrawal management services). We work to a modern, evidence-based and holistic Model of Care which can be viewed here: https://www.salvationarmy.org.au/scribe/sites/auesalvos/files/need-help/AOD_National_Model_of_Care.pdf

Located in Surry Hills, William Booth House offers both withdrawal management support (detox) and residential rehabilitation and community-based programs.

Our service provides:

  • A safe, drug-free environment in order to establish a healthier lifestyle
  • Comprehensive assessment, individualised treatment/recovery plans and case management
  • Holistic treatment service that focus on physical, mental, emotional, social and spiritual wellbeing, individualised 1-1 sessions, facilitated groups and living skills training


We are currently seeking values-driven and proactive Support Workers to welcome and support clients through the process of alcohol and other drug withdrawal and residential rehabilitation. Other key responsibilities include:

  • Provide appropriate support to participants in line with established frameworks and TSA policy and procedure
  • Assist caseworkers and nursing staff to address client needs, administer the program, contribute to case plans and provide supervision to participants
  • Manage reception desk, including incoming calls and visitors to the centre
  • Ensure a safe and substance-free environment Identify ensuring risks are identified and managed including de-escalation of situations
  • Effective relationships are established with clients that encourage self-determination and participation


  • Employee Assistance Program for you and your immediate family members
  • Corporate Private Health Insurance rates
  • Supportive and encouraging organisation


This is a permanent fulltime position (part time options may be considered). Salary and conditions of employment are in accordance with Social, Community, Home Care and Disability Services Industry Award 2010, Level 2.


  • Knowledge and experience of working within AOD and/or mental health setting
  • Good understanding of risk management
  • Experience working with complex needs/co-morbidities
  • Minimum of Certificate IV level qualification in a relevant discipline (AOD, Community Services, Case Management) including core AOD Units (or willing to undertake/complete during employment)
  • Availability for a range of shifts including overnight shifts
  • High level of interpersonal skills including the ability to consult and negotiate with a range of internal and external stakeholders
  • Good planning, organisational, problem-solving and evaluation skills
  • Ability to work with people of diverse backgrounds and experiences
  • A current NSW Drivers Licence
  • Be able to provide proof of Eligibility to Work in Australia

TSA Social Mission embraces diversity and encourages applications from:

  • Aboriginal and Torres Strait Islander people,
  • People who identify as Lesbian, Gay, Bisexual, Transgender or Intersex
  • People with a culturally or linguistically diverse background


James Shipton on 9212 2322 or email wbh@salvationarmy.org.au using the subject line: Support Worker enquiry via EthicalJobs.

*Please address the SELECTION CRITERIA in a cover letter along with CV when applying online

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

The Salvation Army is a child safe organisation that is committed to ensuring the wellbeing of children and young people, and protecting them from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all other roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

How to apply

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