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We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

ABOUT US

The Salvation Army is one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

To work as part of the Crisis Contact Centre team to provide information, assessment and planning, practical assistance, referral and advocacy to people presenting with a wide range of urgent needs, including needs in relation to housing, financial crisis, health (including mental health and AOD use) and family violence. The service provides clients with a team-based response to their support needs, and functions as a referral point to other support services within the Crisis Support Services and the broader Homelessness Service System (HSS).

A core program within the Salvation Army Crisis Services Network, the Crisis Contact Centre (CCC) in St Kilda is a generalist service that offers a 24hr, Statewide crisis response to people of all ages. It is open for face-to-face assistance, on a drop-in basis, from 9am until 11pm every day of the year (inc public holidays), and offers a telephone-based response 24/7.

The CCC is a high volume service that assists over 13,000 households a year, and while many are experiencing or at risk of homelessness, clients of the service present with a broad range of needs. Immediate assistance may include financial assistance for emergency housing, food vouchers and other material aid, information, advocacy and planning, as well as referral to specialist supports in relation to housing, family violence, alcohol and other drug use and mental health. We are currently recruiting for a number of casual roles due to the increase in demand for our essential service.

Key responsibilities of this role include:

• Conduct client assessments within a crisis intervention framework.
• Allocate financial and material aid in a responsible manner.
• Telephone calls, faxes, emails and in-person queries are tended to and resolved where possible, and referred when necessary.
• Model a professional work ethic - reliable, punctual, and flexible and participate in shift handovers.
• Share information with co-workers and management; be proactive in solving workplace issues and problems.
• Ensure that workloads are shared equitably among the team.
• Seek to work through conflict and reach agreement by demonstrating good, clear communication.
• Support and backup other team members who are faced with difficult and challenging situations.
• Capacity to effectively assist clients to navigate a complex service system - this may involve provision of information and advice, or direct advocacy and negotiation with external services.
• Facilitate supported referrals for clients to specialist support services such as mental health, drug & alcohol, counselling and other, where necessary and appropriate.

Additional Job Description:

• Degree qualification in Social Work or related field and relevant professional experience are considered essential pre-requisites.
• National Police and Background Check and Working with Children's Check will be required.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

The Salvation Army is a child safe organisation that is committed to ensuring the well being of children and young people, and protecting them from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all other roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.