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Social Worker / Medical Reception / Duty Worker

The Salvation Army

Start your career with The Salvation Army today!

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.


The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

Access Health aims to provide a non-judgmental, responsive and comprehensive Primary Health Care Service responding to the diverse health and other needs of people experiencing disadvantage related to (but not limited to) homelessness, drug use, sex work, mental health and forensic history. Located in St Kilda, Victoria the Access Health hub offers a range of services such as harm reduction, addiction medicine, mental health, sexual health, general health, counselling, groups, outreach and health promotion. Services are provided via partnership with numerous partner organisations. We recognize the immense resilience, strength and abilities of all individuals and seek to harness this for the achievement of positive outcomes.

This role will work alongside a team of Nurses and Social Workers undertaking a broad range of tasks at the front line of services. High level administration, computer and communication skills are required as a significant proportion of work is related to the intake, coordination and exit of patients visiting on-site clinicians on a day to day basis (managing waiting rooms/triage, creating patient files, Medicare billing). In addition, front of house Duty Social Workers undertake a broad range of other activities such as client engagement and support, brief interventions, assessment and referral, service coordination, system navigation and provision of health, mental health, AOD and harm reduction information and education.


Access Health are seeking a dynamic, part time - 2 days per week, social worker to join a multidisciplinary team of AOD, mental health and health practitioners. This role will form part of the Access Health Specialist AOD and Harm Reduction Primary Health Care team, supporting the operation of all front of house activities including client engagement, intake, brief interventions, assessment and referral, service coordination, system navigation and provision of health, mental health, AOD and harm reduction information. A proportion of this work is managing medical reception duties such as Medicare triage, answering phones and medicare billing. The Duty Social Worker role at Access Health is diverse and interesting, holding the space as the main point of contact and communication for all people accessing the service and all practitioners working within the service.

This is a unique and diverse role and the preferred candidate will have past experience and knowledge in:

  • Effectively and efficiently prioritising, organising and completing tasks
  • Communicating well with a broad range of people
  • Working with challenging behaviours, including high-level de-escalation skills
  • Working in high volume and dynamic environments
  • Undertaking brief assessments and referrals
  • Working collaboratively and supportively with colleagues
  • Being non-judgmental, actively working to reduce experiences of stigma and discrimination

The ideal candidate will possess:

  • Appropriate qualifications in Social Work (bachelors or master’s degree) or similar field and a focus on human rights approaches to practice
  • Knowledge and understanding of homelessness, housing, and health sectors (including mental health and primary health)
  • Knowledge of harm reduction and AOD service system and processes

What's in it for you?

  • Employee benefits including salary packaging, training and professional development opportunities
  • Access to the employee assistance program
  • Collaborative and supportive workplace culture with a multi-disciplinary team of practitioners from a range of partner organisations
  • A workplace environment passionate about social justice and human rights

Key Selection Criteria:

  • A thorough understanding of the health and social needs of people who inject drugs and who also experience issues such as homelessness and engagement in street based sex work 
  • An understanding and demonstrated application of the Social Model of Health
  • Experience in client assessment and support including managing challenging behaviours
  • Demonstrated commitment to teamwork in multidisciplinary team environments Demonstrated organisational skills and efficient work ethic

Applicants are to submit a CV and cover letter answering the Key Selection Criteria above

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

The Salvation Army is a child safe organisation that is committed to ensuring the wellbeing of children and young people, and protecting them from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all other roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

How to apply

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