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Victorian State Manager - Family Violence

The Salvation Army


We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.


The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

This position is responsible for leading the delivery of all family violence services within the state, specifically:

  • Operational management of all family violence programs, including oversight of all contracts for services, across the state
  • Building and maintaining relationships with State Government Departments, and their representatives, and equivalent community sector stakeholders
  • Ensure programs are appropriately administrated, adequately funded and resourced with staff who are appropriately qualified, and experienced, and demonstrate the competencies to deliver effective high quality specialist family violence services
  • Being a leading presence in the sector within the respective State to promote and advocate the needs of people seeking services from the Salvation Army and best practice service delivery.
  • This position is a member of the national family violence leadership team and will contribute to national plan frameworks and practice to ensure innovative and client centred service delivery to meet current and future needs
  • Remuneration includes over award.

Key Accountability Areas

Service Delivery Development

  • Contribute to the review, consolidation and growth of family violence services within the state in line with the national stream agenda
  • Plan for and lead the implementation of national frameworks and practice within the state
  • Build a state team of social service professionals to deliver services within the state
  • Build partnerships with other agencies as required to ensure clients can access services to meet their needs
  • Seek out, identify and act on new funding opportunities
  • Lead contract negotiations with state government for new or changes to existing funding arrangements
  • Maintain expertise of changes and trends in the sector in the state and adapt service delivery where appropriate
  • Implementation of national research and evaluation frameworks across the state to assist in measuring outcomes of service delivery
  • Ensure active support for local mission delivery model in the state and participation in local area leaderships team

Operational Management

  • Oversee and take responsibility for operational management of all family violence services within the state
  • Implement national governance and accountability management processes
  • Manage the risk associated to delivery of services across the state and ensure risk management processes are implemented
  • Ensure service delivery meets all contractual and accreditation requirements
  • Prepare and manage to budgets for service delivery
  • Ensure state people leaders are supported to manage their workforce in a safe environment and in accordance with TSA policy and procedure
  • Build a culture of cooperation, learning, affirmation and accountability across the state

Sector Involvement

  • Be a leader in the sector within the state and represent the interests of clients in various state forums
  • Collaborate with The Salvation Army colleagues in other states to contribute to national policy development and advocacy in the sector
  • Collaborate with The Salvation Army managers of other service delivery streams within the state to provide integrated and consistent services and facilitate pathways between services for clients



  • Actively promote the Vision, Mission and Values of the Salvation Army

Required experience

  • Experience in active membership in community or government bodies within the family violence sector
  • Senior management experience in social and community services programs including the specialist family violence sector

Qualifications & Mandatory Requirements

  • Degree qualification in social work, welfare, community development or related field and at least 10 years relevant experience, including senior managerial experience
  • Degree qualification in business or equivalent business management experience
  • A national police record check is required
  • A Working with Children Check is required


Align with TSA's strategic direction

  • Builds a shared sense of strategic direction, clarifies priorities and goals and inspires others to achieve them
  • Drives strategy and big picture focus within own area of responsibility

Plan for service delivery

  • Understands the links between the business unit, organisation and whole-of-sector service delivery parameters and requirements
  • Evaluates the implications of a wide range of complex service delivery issues and shifts priorities when necessary
  • Undertakes planning to transition the organisation through service improvement initiatives and evaluates progress and outcome to inform future planning

Focus on people we serve

  • Fosters a culture of excellence in service delivery
  • Maintains high level of awareness of issues affecting people
  • Oversee that relevant services are made available to people

Lead performance

  • Defines and clearly communicates roles and responsibilities to empower team to achieve outcomes
  • Fosters and monitors a culture of affirmation for good performance
  • Models appropriate actions to address ongoing under performance

Work collaboratively

  • Engenders wellbeing, synergy and a spirit of collaboration across teams
  • Facilitates opportunities to engage and collaborate with external stakeholders to develop joint solutions

Spiritually Respectful

  • Alert to and respectful of spiritual beliefs and practices of others
  • Respects TSA's spiritual identity and activities

How to apply

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