Start your career with The Salvation Army today!

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

ABOUT US

The Salvation Army is one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

• Multiple positions available
• Conducting phone based assessments - Full time, permanent, located in the Cumberland LGA (Sydney, NSW)
• Use your skills to make a difference

The Opportunity

Doorways offers holistic support to individuals and families in need and provides a focus on tackling the issues underlying economic hardship.

As a Salvos Assessment Line (SAL) Worker you would be responsible for providing effective and efficient phone based assessments, advocacy and referrals and follow up to clients requesting material assistance. You will also provide administration assistance, answer enquiries from community members, resolve problems, maintain databases, and provide support for the coordination of material assistance distribution. We are currently looking for full time workers to join our team. The position is located in the Cumberland LGA (Sydney, NSW) close to public transport.

Essential requirements

• An appreciation of and the ability and willingness to promote and support the values and ethos of The Salvation Army.
• At least one year of experience in Welfare assessment (face-to-face and/or via telephone), working in the Community Support Services sector, or in delivering telephone customer service.
• A minimum qualification of Certificate IV in a relevant discipline (e.g. Community Services Work) is required. Existing staff working towards a Certificate IV in a relevant discipline, with extensive Community Services experience and a good track record are invited to apply. The continuance of employment is contingent upon completing this qualification.
• Case work experience is a strong advantage
• High level written and verbal communication skills, including good empathetic listening skills and preparation of succinct reports.
• Excellent multi-tasking skills
• High level accuracy in touch-typing while conversing with clients
• The ability to defuse angry clients and work with difficult clients over the phone.
• Strong problem solving and decision making skills.
• Commitment to quality customer/client service and continuous improvement strategies.
• Experience or strong understanding of crisis support service provision in Australia.
• Ability to quickly learn call centre telephone systems and related technology.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

The Salvation Army is a child safe organisation that is committed to ensuring the wellbeing of children and young people, and protecting them from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all other roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.