Why this role matters

The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and supports to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services.

About the role

We are seeking an enthusiastic and experienced Program Manager! You will operate with limited direction and have managerial responsibilities for the operations of the St Kilda Contact Centre through strategic development, risk and program development, stakeholder development and advocacy.

The St Kilda Contact Centre's aim is to provide drop in, telephone and brief intervention support to people with a history of trauma, disadvantage, mental health, AOD and health issues across Victoria.

Reporting to the Homelessness Melbourne Metro Regional Manager, this is a permanent full-time position, based in St Kilda, VIC.

You will successfully

• Ensure programs and services are evaluated against agreed standards, make recommendations for improvements to the Regional Homelessness Melbourne Metro
• Develop and foster a workplace culture of co-operation, collaboration, mutual respect and psychological safety.
• Coordinate St Kilda Contact Centre Leadership Team meetings and planning workshops
• Promote a culture where all program staff, focus on opportunities for innovative responses to identified client goals, developing services that are client focused and contribute to build individual capacity
• Ensure the service maintenance register is maintained and issues are resolved in a timely manner

You will have

• Degree qualification in social work, social science, psychology, or related field
• Extensive relevant experience in the social service sector including management and leadership positions
• Verification of Qualifications required prior to the commencement of the role
• Disclosure of pre-exiting health conditions that may impact fulfilling position requirements
• Participation in On Call Roster
• A current and valid Working with Children's Check
• A Victorian Driver's Licence

What we offer

• We offer our eligible employees NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits
• Financial discounts/benefits
• Purpose driven career which has positive social and sustainable outcomes
• Employee Assistance Program - Independent confidential counselling service;
• Opportunity for career development;
• An inclusive culture of dedicated, passionate and professional team members
• Positively supporting and impacting the lives of others through your career contribution

Enquiries only

For a copy of the Position Description please contact Amarlee Tipene-Riki at [email protected] using the subject line: Program Manager - St Kilda Contact Centre enquiry via EthicalJobs.

How to Apply

If you're excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you. We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.

About Us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.