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We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

ABOUT US

The Salvation Army is one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

This position is responsible for leading a team and providing advice and expertise to design, build, support, maintain and ensure high-level performance of a diverse range of enterprise systems and applications across Australia. These services will be provided in line with the specification stated in the "Information Technology Services - Service Catalogue".

About the role

Enterprise Infrastructure

• Design and build enterprise grade solutions according to best practice
• Provide expert advice on enterprise systems and architecture
• Conduct analysis to ensure systems are fit for purpose
• Liaise with SME's and provide advice on best practice in design and architecture

Documentation & Reporting

• Develop and update technical documentation and diagrams as required
• Update knowledge management documentation as changes occur
• Provide monthly reporting on availability, performance and capability. Or as required

Advise, Customer Service & Technical Support

• Liaise and provide advice to relevant stakeholders during new application development
• Provide support to customers to resolve all assigned service requests and incidents within the SLA
• Liaise with vendors and third parties where required as required for the resolution of incidents and problems.

Strategic Focus & Best Practice

• Research and advise on innovative solutions that align with the ITS strategy or to operational issues.
• Implement systems according to best practice
• Provide recommendations to management on ways to improve performance and availability

Change Management

• Develop technical specifications for system changes according to the details in an approved change request
• Ensure enterprise application clients are engaged in all relevant areas of the initiation process as it relates to Change Management

People Management

• Provide leadership, coaching and mentoring for National Team
• Ensure compliance with all HR policies and WHS requirements

Qualifications & Mandatory Requirements

• Tertiary qualification in a relevant IT discipline.
• Extensive experience and certifications in server and application virtualisation, storage, SQL and operating systems including windows server.
• IT Certifications, such as VMware VCP, Citrix CCP, MSCE, ITILV3,CSAA in addition to extensive experience in supporting these technologies in a large and complex enterprise environment.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

The Salvation Army is a child safe organisation that is committed to ensuring the well being of children and young people, and protecting them from harm.

All child facing roles will require the successful completion of a Working with Children Check. Applicants for all other roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.