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Intake & Assessment Worker

The Salvation Army

Start your career with The Salvation Army today!

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.


The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

The Salvation Army Australia's Homelessness Stream provides high quality, person-centred services to people at risk, and or experiencing homelessness. We support adults and families, including accompanying children with accommodation, case management, outreach support, financial assistance, connection and referral to other specialist services.

We are currently seeking values-driven and proactive Intake and Assessment Workers, reporting to the Team Leader. You will help create a safe space for people seeking assistance in line with Trauma-Informed Care principles. This is a casual position located in Surry Hills.

You will successfully

  • Support the Team Leader to engage with clients within Trauma-Informed Frameworks & participate in the Intake & Assessment process
  • Work in a team to address potential high-risk situations and other work hazards
  • Identify service gaps and risks and make recommendations for service delivery improvements to the Team Leader.
  • Support clients to encourage self-determination and participation and support them to improve their situation
  • Maintain a clean and tidy work environment, including practical caring tasks such as cleaning rooms, making beds, preparing laundry and preparing pre-made meals and beverages.

This is a service-based role and includes 24 hour shift work (Days, afternoon, nights and weekends).

Applicants must be available to work within a 24 hour shift work roster over a full seven days.

The Salvation Army is subject to public health orders. You may be required to provide evidence of vaccine status dependent on requirements.

You will have

  • Minimum Cert III in Community Services or equivalent required.
  • Previous experience working in a community service setting, particularly working with those experiencing homelessness is desirable.
  • Senior First Aid Certificate required (or willing to obtain one)
  • Food Handling Course required (or willingness to obtain one)
  • Mental Health First Aid Certificate desirable
  • A current NSW Drivers Licence
  • Valid NSW Employee Working with Children Check
  • Ability to provide proof of Eligibility to Work in Australia

What we offer

  • As a registered not for profit organisation you may be eligible for generous tax-free salary packaging benefits
  • Financial, retail and lifestyle discounts and benefits
  • Employee Assistance Program - Independent confidential counselling service
  • An inclusive culture of dedicated, passionate and professional team members

TSA Social Mission embraces diversity and encourages applications from

  • Aboriginal and Torres Strait Islander people
  • People who identify as Lesbian, Gay, Bisexual, Transgender or Intersex
  • People with a culturally or linguistically diverse background

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

How to apply

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