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Identified Case Manager

The Salvation Army

Start your career with The Salvation Army today!

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.


The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

The Salvation Army Australia's Homelessness Stream provides high quality, person centred services to people at risk, and or experiencing homelessness. We support adults and families, including accompanying children with accommodation, case management, outreach support, financial assistance, connection and referral to other specialist services.

The Darwin Red Shield (DRS) House 49 provides short term accommodation to people (single/couples) over 18 years of age who for homelessness response. Accommodation comprises of hostel accommodation living and facilitates up to 80 persons. Clients are provided a room and share living areas and are provided support to access services.

We have an amazing opportunity for a values-driven and dedicated Aboriginal and Torres Strait Islander Community Case Manager, to provide case management support to residents at House 49.

This a permanent, full-time position located at Darwin City, Northern Territory.

You will successfully:

  • Provide case management support to clients in accordance with TSA case management models of care and standards of practice
  • Support and encourage clients to achieve own goals within established case plans including taking clients to appointments and advocating for clients to other services providers
  • Undertake intake and assessment with clients to develop a shared understanding of their situation and related problems and strengths ensuring appropriate preventative action is taken in relation to potential high-risk situations, as per policy and procedures
  • Provide outreach support where required
  • Advocate on behalf of clients with various government and non-government agencies, both verbally and in writing
  • Make ongoing assessment of the client's issues, needs and circumstances from initial intake to exit and Service gaps are identified and recommendations for service delivery improvements are made

The Salvation Army is subject to public health orders. You may be required to provide evidence of vaccine status dependent on requirements.

You will have:

  • Degree qualification preferred, in social work, welfare, community development with related field and demonstrated elevated level of sector knowledge and skills attained through previous appointments, service and study/development
  • Or a minimum Certificate IV in Community Services in social work, welfare, community development and can demonstrate related high-level work experience of sector knowledge and skills attained through similar appointments, service, and study/development
  • Experience working in Specialised Homelessness Services (SHS) or similar​
  • NT Working with Children Ochre check is required prior to commencement
  • A current First Aid certificate or willingness to obtain
  • A current driver's license
  • A willingness to undergo a National Police Check

What we offer

  • As a registered not for profit organisation you may be eligible for generous tax-free salary packaging benefits
  • Financial, retail and lifestyle discounts and benefits
  • Employee Assistance Program - Independent confidential counselling service
  • An inclusive culture of dedicated, passionate and professional team members

This position is open to First Nations applicants only, as TSA considers being Aboriginal and/or a Torres Strait Islander Person is a genuine occupational requirement for the position under the 'special measures' of section 12 of the Equal Opportunity Act 2010 (Vic)

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

How to apply

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