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Housing Support Worker - Barwon

The Salvation Army


We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.


The Salvation Army is one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

The Salvation Army Australia's Homelessness Stream provides high quality, person centred services to people at risk, and or experiencing homelessness. We support adults and families, including accompanying children with accommodation, case management, outreach support, financial assistance, connection and referral to other specialist services.

Our philosophy is that every person deserves dignity, respect and quality of service and that no one should be without a safe, affordable and secure home. Services are free, voluntary, accredited and delivered by professional and committed staff.

Specialist Homelessness Services operates within the National Homelessness Stream of The Salvation Army (TSA) and is situated across multiple sites within the Barwon Region.

The Salvation Army Homelessness Barwon works collaboratively with other specialist homelessness services, Department of Health and Human Services, Barwon Health, Department of Health, TSA Corps, Peak Bodies and other service and allied health providers.


We are currently seeking a values-driven and proactive Support Worker to welcome clients and to work in collaboration with them by providing intake, implementing and reviewing case plans Other key responsibilities include:

  • Assessment of client needs for intake and the provision of information and referral when needed
  • Managing and assessing the risk of inter relationships within environment, de-escalation of situations
  • Progress and outcomes of case plans are monitored and clearly communicated to relevant staff for handover
  • Coordinate supports through case management practices, and referral to key support agencies
  • Orientation, and induction of new clients
  • Effective relationships are established with clients that encourage self-determination and participation
  • Provide and offer clients suitable housing that will enhance their ability to work towards their goals
  • Develop appropriate and holistic case plans for all clients with a strength based, solution focussed approach
  • Conduct exit plan interview with all clients exiting the program
  • Develop appropriate and realistic housing plan for all clients participating in the program to assist clients in making informed housing decisions

Reporting to the Support Services Team Leader this position is located at Myers Street, Geelong however may be required to work at other sites within the region.


  • As a registered not for profit organisation in addition to your remuneration you will enjoy generous tax-free salary packaging benefits
  • Employee Assistance Program for you and your immediate family members
  • Corporate Private Health Insurance rates
  • Supportive and encouraging organisation


This is a permanent full time position.

Salary and conditions of employment are in accordance with Social, Community, Home Care and Disability Services Industry Award 2010, Level 5.


  • Social Work qualification or other relevant social tertiary qualifications and/or substantial experience
  • Recognition and identifies interrelated issues and needs and how they impact on the presenting need
  • Demonstrated knowledge of homelessness including context, causes, issues, philosophies and legislation
  • Understanding and applies homelessness models, approaches, theories and practices when dealing with clients
  • A current Victorian Drivers Licence
  • Be able to provide proof of Eligibility to Work in Australia

TSA Social Mission embraces diversity and encourages applications from:

  • Aboriginal and Torres Strait Islander people,
  • people who identify as Lesbian, Gay, Bisexual, Transgender or Intersex
  • people with a culturally or linguistically diverse background


Louise Osburn on louise.osburn@salvationarmy.org.au, using the subject line: Housing Support Worker enquiry via EthicalJobs or 0429 359 864.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

The Salvation Army is a child safe organisation that is committed to ensuring the wellbeing of children and young people, and protecting them from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all other roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

How to apply

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