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Financial Counsellor - North Rockhampton

The Salvation Army


We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.


The Salvation Army is one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.


We are seeking a proactive and compassionate Financial Counsellor to provide financial counselling, client casework and advocacy, and conduct community education in order to ease the suffering or hardship of people in financial difficulty or crisis.

The Financial Counsellors provide financial counselling to clients and conduct thorough assessment processes that ensures that clients receive a prompt and efficient service. This is integrated with a state-wide telephone financial counselling service (Moneycare). Responsibilities include:

  • Provide a holistic financial counselling and advocacy service to people in financial difficulty or crisis which recognises the ways in which other life issues may interact with personal financial issues, considers the clients' unique circumstances, their financial history and financial behaviours
  • Conduct group community education (financial literacy/capability) sessions where appropriate and in consultation with the Moneycare Manager with a view to helping people build longer-term capability, manage their money better and make informed choices
  • Operate the local Moneycare practise with autonomy but within TSA and Moneycare policy and procedure, managing own scheduling, case load and reporting of statistical data.

Reporting to the Moneycare Manager Queensland Region, this position is located in North Rockhampton.


  • As a registered not for profit organisation in addition to your remuneration you will enjoy generous tax-free salary packaging benefits
  • Employee Assistance Program for you and your immediate family members
  • Corporate Private Health Insurance rates
  • Supportive and encouraging organisation


This is a part time position, 15.2 hours per week fixed term to December 2023.

Social, Community, Home Care and Disability Services Award 2010 [Level 5 accredited, Level 4 diploma only, Level 3 training].


  • Accreditation as a Financial Counsellor or be willing to attain accreditation as soon as possible
  • Diploma of Community Services - Financial Counselling and have a minimum of 2 years experience in financial counselling
  • Demonstrated ability to work within a counselling framework is highly regarded
  • Knowledge of the relevant legislation and information pertaining to financial issues or any other para legal experience
  • Demonstrated ability to work with different cultures and backgrounds
  • Demonstrated money management and negotiation skills
  • Demonstrated ability to work with people suffering difficulties and crisis
  • 12+months experience in a relevant field.
  • Degree qualifications or extensive experience in the fields of welfare, finance, community services, psychology or business fields (desirable)
  • A current Drivers Licence
  • Be able to provide proof of Eligibility to Work in Australia


Jan Gregson on jan.gregson@salvationarmy.org.au, using the subject line: Financial Counsellor enquiry via EthicalJobs.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

The Salvation Army is a child safe organisation that is committed to ensuring the wellbeing of children and young people, and protecting them from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all other roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

How to apply

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