Start your career with The Salvation Army today! We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

About Us

The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

An exciting and permanent opportunity exists for a motivated, supportive and hands on Team Leader to join our Donor Services Team

• Leading not-for-profit organisation
• Full time permanent
• Glen Waverley Location

Want to make a difference? Passionate in seeking reconciliation, unity and equity? Want to contribute in transforming Australia one life at a time? Then this could be the job for you.

About the Role

We are seeking for an experienced, enthusiastic and motivated Team Leader to join us on a full time permanent basis, based in the Glen Waverley Office. The Team Leader will report into the Manager Donor Services and is responsible for:

• Managing day to day support and supervision of the Donor Services Team in Victoria
• Resolving and managing complaints, compliments and donor feedback
• Support in bank reconciliation and processing donations
• Overseeing Aid Appeals
• Maintaining donor records in the CRM (Blackbaud)

About You

• Experience in a CRM or a similar database
• Experience in managing and leading a team, preferably in a processing or customer service environment
• A strong team focus with the ability to communicate effectively at all levels and build relationships with people of all backgrounds
• Demonstrated previous experience in generating reports, batching and filing
• Excellent verbal and written communication skills

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

The Salvation Army is a child safe organisation that is committed to ensuring the wellbeing of children and young people, and protecting them from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all other roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.