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Crisis Accommodation Support Worker

The Salvation Army

Start your career with The Salvation Army today!

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.


The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

Salvation Army Youth Services are committed to working in partnership with young people to address the issues contributing to their unique experience of crisis & homelessness. The program is structured around the Journey to Independence Model (J2I) with a focus on assisting young people to:

  • develop life and living skills to prepare for independence
  • address issues in relation to health & wellbeing
  • promote opportunities to overcome social exclusion and isolation
  • explore education pathways and participation
  • work towards long term sustainable housing

Upton Rd & Tranmere St youth refuges offer emergency accommodation to homeless young people and families in highly supportive & therapeutic youth refuge environment.

We are currently seeking a values-driven and proactive Crisis Accommodation Support Worker to deliver professional and consistent support to young men, women and families who are homeless or at risk of experiencing homelessness. This role supports the case management team in the ongoing implementation of case management plans and creating a therapeutic environment within the crisis accommodation setting

You will successfully:

  • Provide a safe and nurturing environment for all residents residing within the refuge setting
  • Work in a manner consistent to the expectations of the Journey to Independence Model and that follows the framework of a Psychologically Informed Environment
  • Assist residents to manage and maintain individual and shared living spaces
  • Complete comprehensive intake and risk assessment for all refuge clients
  • Orient residents into the expectations of the Journey to Independence Model and appropriate behaviours for a successful refuge stay
  • Work to the direction of case management plans in assisting young people to attend appointments as required
  • Assist residents with a range of activities in preparing for independent living: meals preparation; life and living skills; health and hygiene; recreation and exercise
  • Assist in the daily cleaning and maintenance of the refuge environment to a high standard

This role works within the 24/7 staffing roster and includes 4 on-site sleepover shifts per fortnight, as follows:

WK 1

  • Tuesday 2-9pm
  • Wed 4pm-11:30pm (Sleepover), 7:30-8:30am
  • Friday 4pm-11:30pm (Sleepover), 7:30-8:30am

WK 2

  • Monday 4pm-11:30pm (Sleepover), 7:30-8:30am
  • Saturday 8-430pm
  • Sunday 4pm-11:30pm (Sleepover), 7:30-8:30am
  • Total hours is 49.5/fortnight or 24.75/week.

You will have:

  • Tertiary qualification in social sciences, welfare or related field with a degree qualification preferred
  • Relevant experience in a social service environment
  • Knowledge of youth homelessness, crisis intervention and the ability to collaborate with other program areas
  • Demonstrated skills in engaging & working with young people with complex support needs including AOD, mental health, out of home care and adolescent violence
  • Assessment skills and knowledge of a range of theories including attachment, trauma, child and adolescent development and strengths based approaches.
  • A current Driver's Licence
  • A valid VIC Working with Children Check
  • A willingness to undergo a National Police Check

The Salvation Army is subject to public health orders. You may be required to provide evidence of vaccine status dependent on requirements.

What we offer

  • As a registered not for profit organisation you may be eligible for generous tax-free salary packaging benefits
  • Financial, retail and lifestyle discounts and benefits
  • Employee Assistance Program - Independent confidential counselling service
  • An inclusive culture of dedicated, passionate and professional team members

TSA Social Mission embraces diversity and encourages applications from:

  • Aboriginal and Torres Strait Islander people,
  • people who identify as Lesbian, Gay, Bisexual, Transgender or Intersex
  • people with a culturally or linguistically diverse background

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

How to apply

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