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Crisis Accommodation Support Worker

The Salvation Army

Start your career with The Salvation Army today!

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.


The Salvation Army is one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

To deliver professional and consistent support to young men, women and families who are homeless or at risk of experiencing homelessness. To support the case management team in the ongoing implementation of case management plans and create a therapeutic environment within the crisis accommodation setting.

Youth Services - Upton Rd provides highly supportive & therapeutic youth refuge accommodation to young people & families experiencing significant crisis and homelessness.

About the program:

The program works intensively with young people to address issues that contribute to their unique experience of crisis & homelessness, with a particular focus on assisting young people to:

  • Develop life and living skills to prepare for independence
  • Address issues in relation to health, AOD & mental health
  • Promote opportunities to overcome exclusion and isolation
  • Explore education pathways and participation
  • Work towards long term sustainable housing

All Upton Rd Youth Services staff work within a psychologically informed practice environment and are expected to work creatively towards ensuring that the support needs of all young people are the first priority.

The program operates a 24 hour, 7 day per week case management model and all staff are expected to actively participate in the life of the program and in the support of young people residing within.


This part time position is an 45 hr/fortnight position with shifts across weeknights and weekends. All applicants must have interest and availability in working a range of shifts across a 24/7 roster with shift times of 4:30pm-12am weeknights and either 9-5pm or 4:30pm-12am weekends. Further information about the roster structure can be provided on request.

* All applications must include current resume and cover letter addressing the following specialist competencies:

  • To deliver high quality support services to young men, women and families
  • Knowledge of youth homelessness, crisis intervention and the ability to collaborate with other program areas
  • Skills in engaging with the specified client group; demonstrated capacity to build effective relationships with clients based on social work, youth work and psychologically informed environments
  • Demonstrated skills in engaging & working with young people with complex support needs including AOD, mental health, out of home care and adolescent violence
  • Assessment skills and knowledge of a range of theories including attachment, trauma, child and adolescent development and strengths based approaches.
  • Demonstrated capacity to time manage within a crisis setting whiles maintaining required documentation and IT systems to DHHS and organisational standards.
  • Competent to work solo when required and respond effectively to critical incidents in a safe manner.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

The Salvation Army is a child safe organisation that is committed to ensuring the wellbeing of children and young people, and protecting them from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all other roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

How to apply

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