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Compliance and Care Assurance Manager

The Salvation Army


We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.


The Salvation Army is one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

The Salvation Army (TSA) Aged Care currently operates 2000 residential care places across 20 residential aged care facilities, seven retirement villages and a broad range of Community Care Programs. As a leading faith based organisation, we take a person centred approach to care and are committed to meeting the physical, emotional and spiritual needs of each of our care recipients. At The Salvation Army we have a heart for people - a deep and powerful need to care for others. We are looking for a full time Manager - Compliance and Care Assurance to join our friendly and dedicated team.

The Manager - Compliance and Care Assurance will support the organisation in delivering a compliance and assurance programme that identifies operational and clinical risk, regulatory compliance and policy adherence.

The role will lead in the monitoring and supporting of continuous quality improvement and ensure high levels of evidenced based care is undertaken.

The role will also support compliance with the Aged Care Quality and Safety Commission Standards across its sites and services.

Key responsibilities include:


  • Overall responsibility for compliance reviews of sites and services tracking improvements and escalating risks.
  • Provide verbal and written feedback on results, issues and risk
  • Monitor continuous improvement plans and progress around recommendations escalating continued non-compliance.
  • Develop a compliance rectification framework.
  • Manage accreditation applications
  • Coordinating the authoring of submissions and responses to the ACQSC or other regulatory parties.

Care Assurance:

  • Overall responsibility for ensuring the highest level possible of care assurance across The Salvation Army Aged Care in line with TSA clinical governance framework;
  • Responsible for reporting, trending & recommending and escalating care concerns as well as work with teams to assist with resolution of the same.
  • Provides clinical counsel as required.

The successful applicant for this role will have:

  • Professional experience in the health sector (preferably aged care).
  • Demonstrated capability in business intelligence and/or trend analytics.
  • Experience working across wide portfolios with multiple key stakeholders.
  • Registration as a Registered Nurse without restrictions in accordance with AHPRA requirements.
  • Quality Agency, IS9001 and/ or EQUIP ACHS audit credentialing (preferred).
  • Experience in staff leadership.
  • Current Australian Drivers' Licence
  • Ability to travel inter/intrastate

Want more reason to join The Salvation Army Aged Care!

Benefits of working for The Salvation Army (TSA) Aged Care include:

  • Access to not-for-profit salary packaging, meals and entertainment benefits
  • Above award wages
  • Up to five weeks annual leave for carers
  • Paid parental leave
  • Flexible work arrangements supporting you to achieve work-life balance
  • Access to financial, retail and lifestyle discounts and benefits
  • Learning and development opportunities to support you in your role
  • Scholarships via The Salvation Army's Eva Burrows College
  • Supported study options
  • Employee assistance program

If you have the ability to wear your heart on your sleeve, please apply for the above roles.

Job offers will be subject to a National Criminal History Check as per Police Certificate Guidelines for Aged Care Providers.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

The Salvation Army is a child safe organisation that is committed to ensuring the wellbeing of children and young people, and protecting them from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all other roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

How to apply

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