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Case Worker Doorways Kingston City

The Salvation Army
  • Part time (18 hours per week)
  • Permanent Position
  • Kingston City VIC

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We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role, we invite you to review our current vacancies.

ABOUT US

The Salvation Army is one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

About the role

The Salvation Army Doorways Emergency Relief (ER) has a central focus on supporting clients in times of crisis, whilst concurrently helping them build their individual capacity and resilience. TSA Doorways Kingston City provides support including the provision of the standard ER range such as material aid (food, food vouchers, clothing, household goods, utilities payment assistance) plus budgeting assistance, information provision, referral and advocacy.

The Doorways model links material aid assistance with opportunities for clients to be supported via a deeper holistic engagement through intensive ER assistance, and case management focused on giving a 'hand up' and not a 'hand out'.

The Case Worker role is work with vulnerable and disadvantaged people and provide Emergency Relief Interviewing, Case Management, Client Service and Administration support for the Doorways network within Eastern Metropolitan, ascertaining and providing the appropriate level of emergency relief services and other requirements and engaging in client support or casework where a longer-term requirement is identified.

Key Responsibilities

  • Work proactively with Corps Officers and other co-located Mission Leaders to ensure a seamless experience for visitors and participants of The Salvation Army's programs.
  • Identify underlying issues and engage with clients on a case management basis to reduce ongoing dependency on emergency relief services.
  • Interview clients efficiently, professionally and in line with policies and procedures.
  • Provide clients with a high level of support with relevant and required services and referrals as appropriate and in line with available resources.
  • Establish and manage relationships with clients
  • Assist clients to access support services and establish links to community support and provide advocacy with service providers.
  • Accurate, up to date client records and data is maintained for all clients in accordance with TSA standards and procedures.
  • Attend any Work Health and Safety related training as required by Regional Doorways Manager.

Key Selection Criteria

1. Capabilities

  • Sound knowledge of Emergency Relief Services
  • Use relevant information to objectively assess client needs
  • Identify and implement case management processes appropriate to the needs of the client.
  • Demonstrated ability to formulate options and implement holistic strategies with individuals and families who are in crisis.
  • Works effectively with people who exhibit multiple/compounded service needs and/or are chronically disadvantaged.
  • Act Ethically and with Integrity

2. Value

  • Understanding of and commitment to the mission and values of The Salvation Army.

3. Required Experience

  • Demonstrated experience in Emergency Relief
  • Minimum 12 months relevant case work experience or extensive experience in delivery of community support services to those experiencing financial hardship and/or with complex needs
  • Ability to use technology and software applications - in particular Microsoft Excel, Word, Outlook, SAMIS and Kronos.

4. Qualifications and Mandatory Requirements

  • A degree level qualification in Welfare, Psychology, Social Work, Community/Human Services discipline is highly desirable, or a Diploma
  • Valid Police Check
  • Valid Working with Children Check

This is part-time position with 18 hours per week and under the Social, Community, Home Care and Disability Services Industry Award, Welfare Stream, Level 4.

Please submit your Resume and Cover Letter addressing the key selection criteria to the above mentioned address with the subject line including the reference R3629 Kingston City Doorways Case Worker.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

The Salvation Army is a child safe organisation that is committed to ensuring the wellbeing of children and young people, and protecting them from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all other roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboratio

How to apply

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