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Case Worker - Brunswick Doorways

The Salvation Army


We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role, we invite you to review our current vacancies.


The Salvation Army is one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

The Salvation Army Doorways program provides support to clients in urgent crisis. Assistance provided includes food vouchers, food parcels, budgeting assistance, NILS (interest-free loans) or help with paying bills. Clients are engaged Intensive ER, Casework or referred to Financial Counselling and other services where deeper issues are present.


The Caseworker engages clients in a consultation and assessment process to determine their needs, before issuing financial or material aid, assisting with more complex issues, or referring to other agencies for support. The position also contributes to overall strategic planning for Brunswick Doorways Community Support Services, staff & volunteer coordination, resource management and the daily running of the Emergency Relief centre.


  • As a registered not for profit organisation in addition to your remuneration you will enjoy generous tax-free salary packaging benefits
  • Employee Assistance Program for you and your immediate family members
  • Corporate Private Health Insurance rates
  • Supportive and encouraging organisation


This is a permanent part time position, 18 hours per week.

Salary and conditions of employment are in accordance with Social, Community, Home Care and Disability Services Industry Award 2010, Level 4.


The successful applicant will ideally hold a Diploma or Degree qualification in a Social, Counselling or Psychology stream. Applicants with a Certificate 4 qualification in Welfare, Community/Human Services able to demonstrate experience in a similar role will also be considered. You will have superior interpersonal abilities, and verbal and written communication skills. You will also have a passion for The Salvation Army's Mission and Values.

Responsibilities include:

  • Work proactively with Corps Officers and other co-located Mission Leaders to ensure a seamless experience for visitors and participants of The Salvation Army's programs
  • Identify underlying issues and engage with clients on a case management basis to reduce ongoing dependency on emergency relief services
  • Interview clients efficiently, professionally and in line with policies and procedures
  • Provide clients with a high level of support with relevant and required services and referrals as appropriate and in line with available resources
  • Establish and manage relationships with clients
  • Assist clients to access support services and establish links to community support and provide advocacy with service providers
  • Accurate, up to date client records and data is maintained for all clients in accordance with TSA standards and procedures
  • Attend any Work Health and Safety related training as required by Team Leader or Regional Doorways Manager

Key Selection Criteria

  • ​Sound knowledge of Emergency Relief Services
  • Use relevant information to objectively assess client needs
  • Identify and implement case management processes appropriate to the needs of the client
  • Demonstrated ability to formulate options and implement holistic strategies with individuals and families who are in crisis
  • Works effectively with people who exhibit multiple/compounded service needs and/or are chronically disadvantaged
  • Act Ethically and with Integrity

Required Experience

  • Demonstrated experience in Emergency Relief
  • Minimum 12 months relevant casework experience or extensive experience in the delivery of community support services to those experiencing financial hardship and/or with complex needs
  • Ability to use technology and software applications - in particular Microsoft Excel, Word, Outlook, SAMIS and Kronos

Qualifications and Mandatory Requirements

  • A degree-level qualification in Welfare, Psychology, Social Work, Community/Human Services discipline is highly desirable; a Diploma may be considered
  • Valid Police Check
  • Valid Working with Children Check

The Brunswick Doorways operates Monday, Wednesday and Friday.

To obtain a full Position Description or for a confidential discussion, please contact Bonnie.Phimester@salvationarmy.org.au using the subject line: Case Worker - Brunswick Doorways enquiry via EthicalJobs.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

The Salvation Army is a child safe organisation that is committed to ensuring the wellbeing of children and young people, and protecting them from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all other roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

How to apply

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