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We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

ABOUT US

The Salvation Army is one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

Homelessness Case Management Role ODFA Providing Case Management Support for people who are residing within ODFA and with the capacity of Outreach support for people who have experienced homelessness, AOD and Mental Health.

The role:

The Case Manager is part of a collaborative case management and community of support team that provides support to individuals engaged with the service. The Case manager provides person centred supports ensuring access for clients to relevant services, advocacy in obtaining safe and secure housing, referral in relation to legal issues, income security, health issues, drug and alcohol problems, specialised counselling and psychiatric issues. The Case Manager provides case management to individuals both within our residential facilities and through outreach. Case managers work collaboratively with clients and staff to ensure they are provided with appropriate support in their journey out of homelessness.

Service Delivery & Case Management

• To be able to offer current and relevant resources to the Case Management team

• Individual case plans are developed in collaboration with clients and include a range of interventions that address the needs or goals of clients
• Case management support is provided to clients in accordance with TSA case management models and standards of practice including the use of the case plan tool and active participation in client case collaboration meetings

• Progress and outcomes of individual case plans are regularly monitored and reviewed and where needed action is taken to ensure the plan continues to meet client needs or goals

Relationship Management

• Create transferable relationships; promote independence and sustainable pathways out of homelessness
• To develop and maintain strong relationships with appropriate services to maximise client access to mainstream and specialist services

Administration & Continuous Improvement

• Accurate, up to date client records and data is maintained for all clients in accordance with TSA standards and procedures using TSA information systems
• Risks to clients, staff and TSA are identified and bought to the attention of the Team Leader as soon as possible
• Service gaps are identified and recommendations for service delivery improvements are made to the Team Leader

The ideal candidate will have the following skills and experience

• Degree qualification and higher education qualifications in psychology, social work, or related field
• Relevant experience in the social service sector
• Is able to demonstrate knowledge of homelessness including context, causes, issues, philosophies and legislation, understands and applies homelessness models, approaches, theories and practices when dealing with clients
• Can foster a culture of respect for client dignity and excellence in service delivery
• Has the ability to remain calm, focused and maintain perspective when faced with change, crisis and difficulty
• Is able to build connections with other TSA centres and services and can use interagency and community connections and partnerships

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

The Salvation Army is a child safe organisation that is committed to ensuring the well being of children and young people, and protecting them from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all other roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.