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Case Manager - Women's Outreach Support Services

The Salvation Army
  • Full Time
  • Permanent Position
  • Kensington VIC


We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.


The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

Within our Social Mission programs, we are involved in a broad integrated range of services with an aim to bring support to the some of the most vulnerable and disadvantaged adults experiencing homelessness in Melbourne's Central, Northern and Western metropolitan areas.

The Women's Outreach Support Service (WOSS) provides case management to female clients over the age of 25 (without accompanying dependants) who are engaged with the service. The Case Manager provides person centred supports ensuring access for clients to relevant services, advocacy in obtaining safe and secure housing, referral in relation to legal issues, income security, health issues, drug and alcohol problems, specialised counselling and psychiatric issues. Case Managers work collaboratively with clients and other stakeholders to ensure the individual is provided with appropriate support in their journey out of homelessness. Service Delivery & Case Management

About The Role

  • Effective relationships are established with clients that encourage self-determination and participation
  • Case management support is provided to clients in accordance with TSA case management models and standards of practice including the use of the Outcome STAR and active participation in client case collaboration meetings
  • Ongoing assessment is made of the client's issues, needs and circumstances from initial intake to exit
  • Individual case plans are developed in collaboration with clients and include a range of interventions that address the needs or goals of clients
  • Case plans are implemented with active client participation
  • Clients are assisted to access support services and establish community supports, and where needed are assisted through advocacy with service providers that will assist people to end their homelessness
  • Progress and outcomes of individual case plans are regularly monitored and reviewed and where needed action is taken to ensure the plan continues to meet client needs or goals
  • Accurate, up to date client records and data is maintained for all clients in accordance with TSA standards and procedures using TSA information systems
  • Risks to clients, staff and TSA are identified and brought to the attention of the Team Leader as soon as possible
  • Service gaps are identified and recommendations for service delivery improvements are made to the Team Leader
  • Actively contribute to building a strong culture in the team and across the service based on mutual respect and collaboration

About You

  • A tertiary qualification in social work or a related discipline is considered desirable.
  • Experience working in the mental health space advantageous
  • A national police record check is required
  • A current Australian Drivers licence is required.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

The Salvation Army is a child safe organisation that is committed to ensuring the wellbeing of children and young people, and protecting them from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all other roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

A position description is attached.

How to apply

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