• Full time (38 hours)
• 12 month Max-Term Contract
• West Melbourne

START YOUR CAREER WITH THE SALVATION ARMY TODAY!

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

ABOUT US

The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

The Case Manager is part of a collaborative case management and community of support team that provides support to individuals engaged with the service. The Case manager provides person centred supports ensuring access for clients to relevant services, advocacy in obtaining safe and secure housing, referral in relation to legal issues, income security, health issues, drug and alcohol problems, specialised counselling and psychiatric issues.

The Case Manager provides case management to individuals both within our residential facilities and through outreach. Case managers work collaboratively with clients and staff to ensure they are provided with appropriate support in their journey out of homelessness.

This position also has a specialist portfolio focus on Culturally and linguistically diverse (CALD) clients and the community. A secondary focus of this role will be identifying potential partnerships and referral sources with CALD aligned services to improve outcomes for CALD-identifying clients. As the position is predominately site-based, the role also has a focus on internal relationship building, capacity building and secondary consults.

About The Role

• Effective relationships are established with clients that encourage self-determination and participation
• Case management support is provided to clients in accordance with TSA case management models and standards of practice including the use of the Outcome STAR and active participation in client case collaboration meetings
• Ongoing assessment is made of the client's issues, needs and circumstances from initial intake to exit
• Individual case plans are developed in collaboration with clients and include a range of interventions that address the needs or goals of clients
• Case plans are implemented with active client participation
• Clients are assisted to access support services and establish community supports, and where needed are assisted through advocacy with service providers that will assist people to end their homelessness
• Progress and outcomes of individual case plans are regularly monitored and reviewed and where needed action is taken to ensure the plan continues to meet client needs or goals
• Accurate, up to date client records and data is maintained for all clients in accordance with TSA standards and procedures using TSA information systems
• Risks to clients, staff and TSA are identified and bought to the attention of the Team Leader as soon as possible
• Service gaps are identified and recommendations for service delivery improvements are made to the Team Leader
• Actively contribute to building a strong culture in the team and across the service based on mutual respect and collaboration

About You

• A tertiary qualification in social work or a related discipline is considered desirable.
• A national police record check is required
• A current Australian Drivers licence is required.