Start your career with The Salvation Army today!

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

ABOUT US

The Salvation Army is one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

ICMI program offers support to people presenting with high and complex needs to help stabilise their personal circumstances, maintain their housing or assist them out of homelessness. The ICMI worker also promotes collaborative partnerships between relevant service sectors to reduce the level of complexity associated with multiple service involvement. The ICMI worker:

• Provides assertive and persistent outreach
• Offers intensifying support in times of critical transitions or significant event
• Provides access to flexible brokerage to purchase appropriate specialist services
• Provides links to community services
• Overcomes resistance by working on small tasks and achieving incremental changes
• Builds trust and improves self esteem and confidence
• Uses coaching/mentoring strategies and role models respectful relationships
• Explores positive interests with an emphasis on strengths, desires and goals
• Provides information and options to pursue
• Constructively develops personal and social interests Outcomes:
• Improved life skills including self care, nutrition and budgeting
• Enhanced parenting skills and improved relationships with children
• Education, training and employment opportunities are progressed
• Participation rates in education, training and the labour market increased
• Resolution of outstanding legal/criminal issues and drug and alcohol problems
• Improved safety and wellbeing

1. Service Delivery

• Incorporate assertive engagement and rapport building with clients
• Promote therapeutic interventions, engagement with health and other treatment services and social inclusion activities
• Ongoing assessment is made of the client's issues, needs and circumstances from initial intake to exit
• Uses appropriate information, tools and techniques to gather and analyse information; Identifies and prioritises appropriate actions including referral
• Understands and applies homelessness models, approaches, theories and practices when dealing with clients
• Respects boundaries and limits of own role and capabilities; advocates and negotiates effectively for service users
• Provides service appropriately and responsively to the needs of people
• Recognises the need for referral and takes appropriate action
• Advocates and negotiates effectively for people
• Confirms satisfaction with services and addresses or escalates complaints

2. Case Management Support

• To be able to offer current and relevant resources to the Case Management team

• Individual case plans are developed in collaboration with clients and include a range of interventions that address the needs or goals of clients
• Case management support is provided to clients in accordance with TSA case management models and standards of practice including the use of the case plan tool and active participation in client case collaboration meetings

• Progress and outcomes of individual case plans are regularly monitored and reviewed and where needed action is taken to ensure the plan continues to meet client needs or goals

• Supports clients to set and achieve goals through establishing and monitoring a case management plan;
• Identifies and implements case management processes appropriate to the needs of the client
• Active participation in care team meetings
• Manages a caseload as per case management guidelines
• Understands individual role and team/unit service delivery objectives and aligns activities accordingly
• Initiates and develops goals and plans and uses feedback to inform future planning
• Responds proactively to changing circumstances and adjusts plans and schedules when necessary

3. Manage Relationships

• Create transferable relationships; promote independence and sustainable pathways out of homelessness
• To develop and maintain strong relationships with appropriate services to maximise client access to mainstream and specialist services           
• Develops networks and cooperates with colleagues and partners within and outside TSA
• Supports effective partnerships of Corps/Social Programs and other Departments/Mission Enterprises as applicable
• Responds constructively to conflict and disagreements with appropriate levels of compassion and empathy
• Keeps discussion focused on the key issues
• Adopts a 'solution-focused' approach to dealing with conflict
• Is ready to put aside personal differences for the wider benefit

4. Admin

• Accurate, up to date client records and data is maintained for all clients in accordance with TSA standards and procedures using TSA information systems
• Risks to clients, staff and TSA are identified and bought to the attention of the Team Leader as soon as possible

• Sets a clear path/goals and manages time to achieve key outcomes; is proactive and self-motivated
• Accurate reports, logs, case notes and files; Uses technology and software applications effectively in accordance with task requirements
• Meets reporting timeframes of case management documentation and recordings
• Prepares written material that is well structured and easy to follow by the intended audience
• Communicates routine technical and specialist information clearly

5. Continuous Improvement

• Service gaps are identified and recommendations for service delivery improvements are made to the Team Leader
• Reflects on and contributes to evidence based practice
• Actively participates in reviews of policies, programs, practices and services
• Generates options and ideas and finds ways to work better and smarter
• Identifies opportunities for improvement in response to stakeholder feedback
• Actively contributes to improvements and innovations

6. Collaboration

• Actively contribute to building a strong culture in the team and across the service based on mutual respect and collaboration

• Publicly acknowledges and celebrates the successful outcomes of collaboration
• Identifies and overcomes barriers to collaboration with internal and/or external stakeholders by role modelling contextually appropriate behaviour
• Engages and contributes to team activities including discussions; contributes to team spirit
• Regulates own behaviour; Listens actively; Speaks with courtesy; adapts style to audience
• Treats other with dignity & respect; Encourages and cooperates with others to achieve common goals; Inspires trust and confidence
• Engenders organisational wellbeing, synergy and a spirit of collaboration
• Seeks out and facilitates opportunities to engage and collaborate with stakeholders

Values

Understanding of and commitment to the mission and values of The Salvation Army

Required experience

• Tertiary qualification in social work or a related discipline is considered desirable

Qualifications & Mandatory Requirements

• Tertiary qualification in social work or a related discipline is considered desirable
• Mandatory National Police Check
• Current Australian Drivers License is required
• Working With Children Check - Victoria

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

The Salvation Army is a child safe organisation that is committed to ensuring the well being of children and young people, and protecting them from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all other roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.