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Case Manager - Trafficking and Slavery

The Salvation Army


We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.


The Salvation Army is one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

A unique opportunity to provide support to survivors of trafficking and slavery at Australia's only Trafficking and Slavery Safe House has become available.

The Safe House provides accommodation support and outreach case management to men, women, young people and families living in the community who have experienced trafficking & modern slavery, including forced marriage.

The Safe House works collaboratively with a person-centred, strengths-based and trauma-informed approach to service delivery to ensure the best outcome for all who seek our assistance.


We are currently seeking a values-driven and proactive Case Manager to provide case management support in an accommodation service setting including assessment and referral, case planning and client advocacy. Other key responsibilities include:

  • Offer appropriate and high-quality support to individuals identified to have experienced human trafficking, slavery and/or slavery-like practices, through a client centred and trauma informed case management framework
  • Develop goals with clients and regularly review case plans
  • Effectively manage case load (approx. 13 clients) as allocated by the Program Manager
  • Operate as part of an integrated network and work in a collaborative way with other Salvation Army programs and external service providers
  • Attend relevant network and inter-agency meetings, represent the organisation in specific working groups and shared projects
  • Promote and support clients' self-advocacy and contribute to policy advocacy, research, community education and outreach

Reporting to the Program Manager, this position is located at a confidential address in metropolitan Sydney.


  • As a registered not for profit organisation, in addition to your remuneration you will enjoy generous tax-free salary packaging benefits
  • Ongoing opportunities for professional development
  • Employee Assistance Program for you and your immediate family members
  • Corporate Private Health Insurance rates
  • Supportive and encouraging organisation


This is a full-time position, 38 hours per week fixed term for 6 months (possibility to extend to ongoing beyond this period).

Salary and conditions of employment are in accordance with Social, Community, Home Care and Disability Services Industry Award 2010, Crisis Accommodation Employee, Level 2.


  • Tertiary qualifications (min. Diploma) in Community Services, Social Work or related disciplines
  • Experience in Trauma Informed Care and Strengths Based Practice
  • Experience working with migrants, refugees, asylum seekers or people who have experienced human trafficking, forced labour, slavery, or domestic violence
  • Experience working with people from culturally and linguistically diverse backgrounds
  • Solid level of experience (minimum 1 year) in case management role
  • Demonstrated experience and working knowledge of the community services sector
  • Ability to work on a rotating on-call roster, shared between the team
  • Strong organisational and time management skills
  • Excellent written and verbal communication skills, including advocacy and negotiation skills
  • Demonstrated commitment to best practice, professional development and continuous improvement
  • A positive attitude, flexible approach and a team player
  • A current and valid NSW Drivers Licence
  • Be able to provide proof of Eligibility to Work in Australia
  • This position is open to female applicants only. The organisation considers being a woman to be a genuine occupational qualification for this position under section 31 of the Anti-Discrimination Act 1977 (NSW)

TSA Social Mission embraces diversity and encourages applications from:

  • Aboriginal and Torres Strait Islander people,
  • people who identify as Lesbian, Gay, Bisexual, Transgender or Intersex
  • people with a culturally or linguistically diverse background

This role is advertised without a closing date, all applications will be reviewed as they are received therefore do not delay in applying for the position.

Please provide a cover letter outlining your suitability for the role together with your resume


For any enquiries please contact Claudia Cummins, Acting Program Manager on 0417 983 373.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

The Salvation Army is a child safe organisation that is committed to ensuring the wellbeing of children and young people, and protecting them from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all other roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

How to apply

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