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Case Manager

The Salvation Army


We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.


The Salvation Army is one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

Full-time Homelessness Case Manager working closely in a team of two other Case Managers to provide case management support to people that are homeless or at risk of becoming homeless through basic counselling, client support, case management, and group facilitation.


  • Effective relationships are established with clients that encourage self-determination and participation
  • Case management support is provided to clients in accordance with TSA case management models and standards of practice
  • Ongoing assessment is made of the client's issues, needs and circumstances from initial intake to exit
  • Case management and client support is provided in a culturally sensitive manner
  • Individual care plans are developed in collaboration with clients and include a range of interventions that address the needs or goals of clients
  • Case plans are implemented with active client participation
  • Clients are assisted to access support services and establish community supports, and where needed are assisted through advocacy with service providers
  • A variety of groups are facilitated as appropriate to the worker's training and skills e.g. life skills, job skills, budgeting, anger management, communication, stress management
  • Clients are assisted with medication management including S4 & S 8 prescribed medications is appropriately recorded.
  • Progress and outcomes of individual case plans are regularly monitored and reviewed and where needed action is taken to ensure the plan continues to meet client needs or goals
  • Accurate, up to date client records and data is maintained for all clients in accordance with TSA standards and procedures using TSA information systems
  • Risks to clients, staff and The Salvation Army are identified and bought to the attention of the Team Leader as soon as possible
  • Service gaps are identified and recommendations for service delivery improvements are made to the Team Leader
  • Participation in team meetings, case conferences, monthly supervision, and daily morning debriefing


  • Tertiary qualification in community services or health-related fields or a degree qualification is preferred.
  • Relevant experience in a social service environment including AOD and or Mental Health.
  • Self Administered Medication Certificate
  • A National police record check is required
  • A Current Northern Territory Drivers Licence
  • Current First Aid Certificate
  • Knowledge of the physical, emotional, psychological and behavioural impact of trauma and abuse.
  • Supports clients to set and achieve goals through establishing and monitoring a case management plan.
  • Demonstrates knowledge of exit planning options and when to implement to ensure clients have appropriate ongoing support.
  • Identifies and implements case management processes appropriate to the needs of the client.
  • Demonstrates knowledge of homelessness including context, causes, issues, philosophies, and legislation
  • Understands and applies homelessness models, approaches, theories, and practices when dealing with clients.
  • Ability to understand and respond to the needs of individuals experiencing homelessness or at risk of homelessness.
  • Understands and recognises the signs, symptoms, and behaviours of mental health issues.
  • Contributes to evidence-based practice; reflects on practice; identifies opportunities for improvement; acts to implement improvement.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

The Salvation Army is a child safe organisation that is committed to ensuring the wellbeing of children and young people, and protecting them from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all other roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

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