About the Role:

We have an exciting permanent full time opportunity for a Campaign Revenue and Supporter Experience Manager (part of the Donor Services team) to join our Glen Waverley office. Reporting to the General Manager Planning and Performance this position will have two direct reports - Team Leader Campaign Revenue & Team Leader Supporter Experience and Retention.

We are looking for an outstanding candidate with an operational background who can hit the ground running and be responsible for leading and nurturing a national team to optimise operational performance of campaign revenue and supporter care for The Salvation Army.

Key Responsibilities:

• Develop national team capability to deliver efficiencies, therefore optimising ROI performance
• Managing large number of donations and supporter segments
• Creating new donor accounts
• Allocations of donations
• Outbound support of our mass donors when required
• Develop processes and support Finance reconciliation onto the general ledgers
• Processing Fundraising invoice requests
• Direct mail, online and other KPI reporting
• Actioning mass donor requests, complaints and receipts

Qualifications and Experience:

• A Tertiary education in fundraising, marketing, communication, business or similar is preferred;
• or 5 years work experience in a relevant related field
• Considerable experience in a manager role within a customer service / call centre environment;
• Experience with customer relationship management systems and their application in a service/fundraising environment (preferably Blackbaud)
• Demonstrated experience leading transformational change enabling the growth and development of an operational team
• Experience of stakeholder engagement, leading a call centre and/or regular giving engagement
• Analytical and financial capability

Benefits:

In return we offer our eligible employees real and meaningful benefits such as;

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits
• Flexible working conditions
• Paid parental leave
• Financial, retail and lifestyle discounts and benefits
• Employee Assistance Program - Independent confidential counselling service
• Opportunity for career development
• An inclusive culture of dedicated, passionate and professional team members
• Positively supporting and impacting the lives of others through your career contribution

How to Apply

If you would like to work for one of Australia's leading not-for-profit organisations and have the satisfaction of knowing that your career contributes positively to the lives of thousands of Australians each year, please apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.

About Us

The Salvation Army is one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

The Salvation Army is an equal employment opportunity employer, we are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people. We provide an inclusive work environment and embrace the diverse talent of our people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm.All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.