- Full time, 76 hours per week Mon - Fri
- ACT Community Sector MEA Level 4 - $85,126.08 - $91,587.60 per annum plus super
- Salary packaging and free on-site parking available!
ABOUT TOORA
Toora Women Supports women with complex issues who have experienced past or present trauma, such as:
- Domestic, family and/or sexual violence
- Mental health issues
- Alcohol and/or Drug (AOD) dependencies
- Homelessness or needing support to stay out of the homelessness system; and/or
- Time in ACT Corrections.
Our current domestic violence, homelessness and AOD health treatment programs range across a variety of settings, such as crisis support, transitional or head tenancy accommodation, day programs, counselling and outreach support.
This allows us to provide holistic wrap-around, trauma-informed care within an integrated service system. We deliver these complex services within a human rights and gender sensitive framework, with advocacy at the forefront.
All services are based on a theoretical model of recovery, respect and empowerment. This includes encouraging self-help to our clients and assisting in minimizing the effects of institutional discrimination or disadvantage, and its associated harm.
ABOUT THE ROLE
The Support Worker will take responsibility for the day to day practical aspects of service delivery; assist and support the team members in their day to day activities and ensure quality outcomes in direct service delivery to women accessing the Toora AOD programs.
The Support Worker will assist service users with their basic needs in the Day Program and supported accommodation settings. The Support Worker will ensure that the day to day provision of her support will be delivered within the scope of the service agreement, agreed frameworks and in accordance with the policies and philosophies of the organisation.
ROLES & RESPONSIBILITIES
Service Delivery
- Undertake basic assessment of safety and risk.
- Follow up on some aspects of case management plans with women as directed by senior staff
- Provide support to address areas of women’s needs as directed by senior staff (eg. drive to appointments, assist with medication).
- Provide information to women.
- Assist workers with groups and projects as required.
- Facilitate access for clients to other community or mainstream services as required.
- Attend staff and support plan meetings and other designated meetings as required.
- Engage in other activities related to service delivery, as required.
Administration / Office Maintenance.
- Engage in daily responsibilities associated with maintaining the physical premises of the service including service accessibility and security, provision of goods/products such as food, cleaning products etc for the accommodation settings
- Attend to other practical tasks that support smooth functioning of the service such as admin or office maintenance.
- Ensure timely and accurate data entries that meet all legal and professional requirements.
- Provide administration support of a complex nature to the Director and Team Leader
ESSENTIAL QUALIFICATION/S
- Diploma in AOD Community Work and 1 year experience in community sector
- Current driver's license
- National Police Record Check / Working With Vulnerable People (or ability to obtain and maintain)
ESSSENTIAL EXPERIENCE
- Experience working with women with complex AOD and co-morbidity, knowledge of various AOD and mental health treatment options
- Capacity to work with challenging behaviours and crisis situations.
- Short term intervention skills.
- Record keeping and data entry skills.
- Relate sensitively with women of diverse cultural, social, economic backgrounds in providing assistance/support to service users in an effective and efficient manner.
- Well-developed communication and teamwork skills.
- Computer skills in Microsoft Office
Women (or female identifying) applicants only please as per section s 34(1) of the Discrimination Act 1991. Aboriginal, Torres Strait Islander, and CARM women are encouraged to apply.