• Classification: ACT Community Sector MEA 2014 – Level 5.1 to 6.3 ($80,383 to $91,709)
• Appointment Type: Permanent Part-time, 72 hours per fortnight

Toora is seeking an experienced Case Coordinator to provide direct service delivery and ensure quality outcomes to women, with or without children, who are homeless or are at risk of homelessness.

This position will only be open to Aboriginal or Torres Strait Islander applicants. The filling of this position is intended to constitute a special/equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975 (Cth), and section 27 of the Discrimination Act 1991 (ACT).

The Case Coordinator provides direct service delivery and ensures quality outcomes to women, with or without children, who are homeless or are at risk of homelessness. This includes the provision of safe and secure crisis and transitional accommodation and outreach support, and comprehensive case management to address key areas of the client’s health and other needs. The Case Coordinator will assist clients to develop critical analysis of their circumstances and to achieve change in their interpersonal environment and broad social conditions.

JOB SPECIFICATION

The Case Coordinator provides direct service delivery and ensures quality outcomes to women, with or without children, who are homeless or are at risk of homelessness. This includes the provision of safe and secure crisis and transitional accommodation and outreach support, and comprehensive case management to address key areas of the client’s health and other needs. The Case Coordinator will assist clients to develop critical analysis of their circumstances and to achieve change in their interpersonal environment and broad social conditions.

The role will be supported by the Team Leader on a day-to-day basis and ultimately responsible to the Director of Toora Domestic Violence and Homelessness Service.

DELIVERABLES:

• Provide crisis, transitional and outreach support to women who are accessing TDVHS within a case management framework, including developing case management plans.
• Engage in other activities related to service delivery, as directed.
• Set priorities and monitor workflows, which may include establishing work programs.
• Plan, coordinate and facilitate women’s groups and projects, including budgeting and allocation of resources, as directed.

PERSON SPECIFICATION/ SELECTION CRITERIA

Essential Criteria

• Minimum 2+ years’ experience in the community sector.
• Experience with working with homeless women with high and complex needs, particularly with alcohol and drug dependencies, mental health concerns, sexual assault, domestic violence, incarceration, and women from diverse backgrounds.
• Demonstrated capacity to work with challenging behaviours and crisis situations.
• Computer skills in Microsoft Office.
• Well-developed communication and teamwork skills.

Women only applicants please as per section s 34(1) of the Discrimination Act 1991. Aboriginal and Torres Strait Islander applicants only.