About the role

You’ll be working on translating technical requirements into user-friendly designs within a multi-year service transformation program. You will collaborate closely with multiple stakeholders across multidisciplinary teams to ensure the final product aligns with business objectives and technical specifications.

Your mission is to champion great user experience, human-centred research and accessibility on projects ranging from large-scale qualitative research studies to app design, testing and refinement.

You’ll blend research, design, content and strategy to conduct high-quality research, create and test prototypes, low-fidelity concepts, and well-documented designs. Your work is marked by a solid foundation of user and business value, sound structure, and usability.

Your focus

• Engage a wide range of stakeholders (including executives, business analysts, subject matter experts) to consolidate knowledge, get alignment and progress designs.
• Facilitate design discussions and workshops.
• Execute thoughtful, usable and accessible design including wireframes, prototypes, and high-fidelity designs for a range of platforms; ensuring compliance and best-practice usability and accessibility.
• Conduct high quality research using a mix of methods to understand user needs, behaviours and the usability of designs.
• Advocate for users, translating research findings into design solutions, recommendations and journey maps.
• Create and maintain comprehensive design documentation and reporting.

Requirements

You have

• A passion for great user-centred design, for digital and beyond.
• Creative problem solving and adaptability.
• Client and stakeholder management skills.
• A penchant for a collaborative, creative, supportive team culture.
• An eye for detail.

You also

• Thrive in a collaborative, creative team environment.
• Approach every moment with a “how can I help?” attitude.
• Treat others with kindness, empathy, and respect.

Our commitment

Even if you don’t perfectly match every criterion or consider yourself too junior, we encourage you to apply. Research shows that many qualified individuals hesitate to apply unless they meet all requirements—regardless, we prioritise potential over a checklist.

We warmly welcome applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, individuals with disabilities, those from diverse cultural and linguistic backgrounds, mature age workers, and members of the LGBTIQA+ community.

About Today

We’re Today, Australia’s most awarded social impact agency. We use design and technology to make change happen at pace and at scale.

We tackle society’s biggest challenges and drive positive change, in sectors such as arts and public spaces, youth and families, cities, transport and housing, climate, education, First Nations justice, health and wellbeing, public service, and sustainable economy.

We believe in human-centred design, collaboration across crafts (strategy, research, design, content, delivery), and we have a passionate team of 60+ in Naarm (Melbourne) with a new Gadigal (Sydney) branch taking off.

You’ll experience a welcoming environment filled with smart, fun, and caring people from a wide variety of backgrounds and disciplines, who are passionate about creativity, making change, and learning from each other. Learn more about our values and culture at today.design/careers.

Why Today?

• We value your skills, experiences and diverse perspectives.
• You'll work on projects with purpose, making interesting, beautiful things that positively impact the community.
• We prioritise your wellbeing, offering a flexible work environment, generous leave catered for inclusivity and intentional care including an employee assistance program.
• You’ll be encouraged to continuously learn and grow, supported by a compelling career framework, frequent check ins with your team.
• You'll be empowered to shape the business, the work we do, and the impact we create.
• Expect regular team socials, events and lots of opportunity for connection.

The details

• Full-time, ongoing role based in Naarm / Melbourne.
• Hybrid role.
• Immediate start date preferable.
  

What’s next?

Apply Now.

Accessibility:

Need adjustments during the hiring process? Let us know!